FAQ Installation

1. Why isn't this plugin visible under "Channels" on my server?

This means the plugin isn't starting up correctly on your server, usually this can be fixed with one (or a combination) of the following solutions.

Ensure plugin directory structure is correct

This plugin has a different directory structure to other plugins, so it is very easy to install it incorrectly. Ensure the plugin directory looks like this:

If there is no Contents folder under Plug-ins\Trakttv.bundle, re-install the plugin and make sure you move the Trakttv.bundle folder out of the zip file and into your Plug-ins folder.

Ensure plugin permissions are correct

(FreeBSD, Linux, OS X)

The plugin may fail to start if you haven't correctly set the permissions on Trakttv.bundle.

1. Run the following commands in a shell/terminal (see here for the path to your plugins directory):

   cd <your plugins directory>
   sudo chown -R plex:plex Trakttv.bundle

2. Restart Plex Media Server

Note: Depending on your setup, the plex user may be named something else. You can check the owner of the Plex Media Server process with ps aux | grep "Plex Media Server"

Perform a clean re-install of the plugin

Dropping the latest Trakttv.bundle into your Plug-ins folder (and replacing the existing files) can result in conflicting files causing the plugin to crash on startup.

Try following these steps to re-install the plugin cleanly:

1. Shutdown Plex Media Server
2. Delete the current Plug-ins\Trakttv.bundle folder
3. Download the latest version of the plugin (available here)
4. Extract the downloaded zip file
5. Move the Trakttv.bundle folder into your Plug-ins folder
6. Start Plex Media Server

Report the issue

If the plugin still isn't visible after attempting the above solutions, post an issue here with links to the following files (uploaded to pastebin, dropbox, etc..):

• com.plexapp.plugins.trakttv.log (details, might not exist in some cases)
• Plex Media Server.log (details)

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2. How do I install/update the plugin?

See the Installation or Update page for more details.