Skip to content
Permalink
master
Switch branches/tags
Go to file
 
 
Cannot retrieve contributors at this time
title type layout permalink body_class
Uppy Support Options
page
page
/support/
page-support

This approach is new, we may make changes as we learn. Here are the current options in detail:

🦄
Community
🥉
Bronze
🥈
Silver and up
anyone,
$0
included with all Transloadit Plans,
which start at $49/mo
Enterprise addons,
starting at $1499/mo
Bug Reports GitHub GitHub GitHub
Feature Requests GitHub GitHub GitHub & Transloadit
Integration Help Community Community & Transloadit Community & Transloadit
Support on Uppy client best effort General Guidance Guidance based on your use case and circumstances, code & operational reviews
Support on Transloadit-hosted Companion & Tus best effort General Guidance Guidance based on your use case and circumstances, code & operational reviews
Support on self-hosted Companion & Tus best effort - yes
Access to Transloadit-hosted Companion & Tus - yes yes
Access to Transloadit's encoding features - 10GB included 0GB - unlimited
Guaranteed response times within office hours - <= 3 days <= 8h - 32h
1-on-1 access to core developers - 1h 1h - 20h
Health & Status - Access to Personal Transloadit Dashboard Access to Personal Transloadit Dashboard. Proactive monitoring & notifications
Support for non-current releases - - 0 - 10 releases back

If you want to apply for:

Afterwards, you can contact Support, announcing your account's email address.