diff --git a/apps/app/src/app/(app)/[orgId]/people/[employeeId]/components/EmployeeTasks.tsx b/apps/app/src/app/(app)/[orgId]/people/[employeeId]/components/EmployeeTasks.tsx
index 5b6529cea..a4d755fa9 100644
--- a/apps/app/src/app/(app)/[orgId]/people/[employeeId]/components/EmployeeTasks.tsx
+++ b/apps/app/src/app/(app)/[orgId]/people/[employeeId]/components/EmployeeTasks.tsx
@@ -60,8 +60,8 @@ function staleLabel(daysSinceLastCheckIn: number | null): string {
 
 function staleTooltipCopy(daysSinceLastCheckIn: number | null): string {
   return daysSinceLastCheckIn === null
-    ? "This device's CompAI agent hasn't reported any check-ins, so we can't verify its current compliance. Ask the employee to install or activate the agent."
-    : "This device's CompAI agent hasn't reported in over 7 days, so we can't verify its current compliance. Ask the employee to update or reinstall the agent.";
+    ? "This device was registered but hasn't sent a compliance check yet. If it's not new, the agent may not be running or the device may be offline."
+    : "This device hasn't reported to CompAI in over 7 days, so we can't verify its current compliance. It may be offline, the agent may need to be updated, or the device may no longer be in use. Check with the employee.";
 }
 
 function DeviceComplianceBadge({ device }: { device: DeviceWithChecks }) {
diff --git a/apps/app/src/app/(app)/[orgId]/people/all/components/MemberRow.tsx b/apps/app/src/app/(app)/[orgId]/people/all/components/MemberRow.tsx
index 43c505f98..b7c04ceea 100644
--- a/apps/app/src/app/(app)/[orgId]/people/all/components/MemberRow.tsx
+++ b/apps/app/src/app/(app)/[orgId]/people/all/components/MemberRow.tsx
@@ -305,8 +305,9 @@ export function MemberRow({
                       </button>
                     </TooltipTrigger>
                     <TooltipContent className="max-w-xs text-xs">
-                      This device's CompAI agent hasn't reported in recently, so we can't verify
-                      its current compliance. Ask the employee to update or reinstall the agent.
+                      We haven't received a recent compliance check from this device. It may be
+                      offline, the agent may need to be updated, or the device may no longer be in
+                      use.
                     </TooltipContent>
                   </Tooltip>
                 </TooltipProvider>
diff --git a/apps/app/src/app/(app)/[orgId]/people/devices/components/DeviceAgentDevicesList.tsx b/apps/app/src/app/(app)/[orgId]/people/devices/components/DeviceAgentDevicesList.tsx
index 2b89923f0..50ccdf1ce 100644
--- a/apps/app/src/app/(app)/[orgId]/people/devices/components/DeviceAgentDevicesList.tsx
+++ b/apps/app/src/app/(app)/[orgId]/people/devices/components/DeviceAgentDevicesList.tsx
@@ -75,8 +75,8 @@ function staleLabel(daysSinceLastCheckIn: number | null): string {
 
 function staleTooltipCopy(daysSinceLastCheckIn: number | null): string {
   return daysSinceLastCheckIn === null
-    ? "This device's CompAI agent hasn't reported any check-ins, so we can't verify its current compliance. Ask the employee to install or activate the agent."
-    : "This device's CompAI agent hasn't reported in over 7 days, so we can't verify its current compliance. Ask the employee to update or reinstall the agent.";
+    ? "This device was registered but hasn't sent a compliance check yet. If it's not new, the agent may not be running or the device may be offline."
+    : "This device hasn't reported to CompAI in over 7 days, so we can't verify its current compliance. It may be offline, the agent may need to be updated, or the device may no longer be in use. Check with the employee.";
 }
 
 function UserNameCell({ device, orgId }: { device: DeviceWithChecks; orgId: string }) {
diff --git a/apps/app/src/app/(app)/[orgId]/people/devices/components/DeviceDetails.tsx b/apps/app/src/app/(app)/[orgId]/people/devices/components/DeviceDetails.tsx
index 9b2f1ce95..3d74ac836 100644
--- a/apps/app/src/app/(app)/[orgId]/people/devices/components/DeviceDetails.tsx
+++ b/apps/app/src/app/(app)/[orgId]/people/devices/components/DeviceDetails.tsx
@@ -45,8 +45,8 @@ function staleLabel(daysSinceLastCheckIn: number | null): string {
 
 function staleTooltipCopy(daysSinceLastCheckIn: number | null): string {
   return daysSinceLastCheckIn === null
-    ? "This device's CompAI agent hasn't reported any check-ins, so we can't verify its current compliance. Ask the employee to install or activate the agent."
-    : "This device's CompAI agent hasn't reported in over 7 days, so we can't verify its current compliance. Ask the employee to update or reinstall the agent.";
+    ? "This device was registered but hasn't sent a compliance check yet. If it's not new, the agent may not be running or the device may be offline."
+    : "This device hasn't reported to CompAI in over 7 days, so we can't verify its current compliance. It may be offline, the agent may need to be updated, or the device may no longer be in use. Check with the employee.";
 }
 
 function DeviceComplianceBadge({ device }: { device: DeviceWithChecks }) {