OTRS - Ticket Request System
Perl Shell Python Makefile
Switch branches/tags
Clone or download
Fetching latest commit…
Cannot retrieve the latest commit at this time.
Permalink
Failed to load latest commit information.
.art
conf.d
overlay
plan
.gitignore
Makefile
README.rst
changelog

README.rst

OTRS - Ticket Request System

OTRS is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

This appliance includes all the standard features in TurnKey Core, and on top of that:

  • OTRS configurations:

    • Installed from package management.
    • Includes spell checking and documentation.
  • SSL support out of the box.

  • Includes TurnKey web control panel (convenience).

  • Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).

  • Webmin modules for configuring Apache2, MySQL, Postfix and Procmail

Customer registration requires valid networking configuration (email support).

Credentials (passwords set at first boot)

  • Webmin, Webshell, SSH, MySQL: username root
  • OTRS: username admin