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VPCF136FM Completely Freezes When on Video Calls or Shows Only 1 Processor #60

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GoogleCodeExporter opened this Issue Apr 1, 2015 · 7 comments

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GoogleCodeExporter commented Apr 1, 2015

What steps will reproduce the problem?
1.  Edit boot configuration so that there is no "nolapic"
2.  Boot computer.
3.  Open latest version of Skype for Linux and engage in video calls.  You can 
also use Google Talk in Gmail to make video calls and experience freezing.  
4.  After some time the computer will completely freeze up.  The times vary.  
Maybe 20 minutes at most.
5.  With "nolapic" in place there is never any freezing (no problems for a 
month) but only 1 processor shows in System Monitor.

What is the expected output? What do you see instead?
Expect computer to not freeze up and for all 8 processors to be used.

What version of the product are you using? On what operating system?
Sony Vaio VPCF136FM - Ubuntu 11.04 64 bit

Please provide any additional information below.

The freezing problem occurred with the default installation of 11.04 64 bit.  I 
found instructions to eliminate the freezing problem with "noapic" and 
"nolapic" included in the boot parameters. While this does prevent the freezing 
problem, it appears to prevent the system from using the full power of all 
processors and only shows 1 in System Monitor.

Here is a thread from the Ubuntu Forums on this issue.
http://ubuntuforums.org/showthread.php?p=11133477

Here is a photo of my configuration with no freezing issues but 1 processor:
https://lh3.googleusercontent.com/-R_UEmTwLcuA/TkIR7dKxaII/AAAAAAAABDM/EYb8ksH4M
FA/s800/IMG_20110809_220220.jpg

Original issue reported on code.google.com by jmort...@gmail.com on 12 Aug 2011 at 1:03

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Can you remove noacpi and nolapic from the boot entry? My laptop is VPCF137HG 
and it boots without those parameters. Why did you add those entries in the 
first place? 

About the nolapic entry, it is supposed to make the kernel recognize only one 
processor. So it isn't a surprise that you miss the other 7 while booting with 
that parameter.  

Which video card are you using? Can you attach the syslog file? 

Also if you have problem with acpi, you may want to update your kernel to 
2.6.39 or even 3. That is, if you are feeling adventurous ;) 

Original comment by kevinjos...@gmail.com on 14 Aug 2011 at 10:26

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GoogleCodeExporter commented Apr 1, 2015

Can you remove noacpi and nolapic from the boot entry? My laptop is VPCF137HG 
and it boots without those parameters. Why did you add those entries in the 
first place? 

About the nolapic entry, it is supposed to make the kernel recognize only one 
processor. So it isn't a surprise that you miss the other 7 while booting with 
that parameter.  

Which video card are you using? Can you attach the syslog file? 

Also if you have problem with acpi, you may want to update your kernel to 
2.6.39 or even 3. That is, if you are feeling adventurous ;) 

Original comment by kevinjos...@gmail.com on 14 Aug 2011 at 10:26

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Hi Kevin,

Thank you for your response. As mentioned in my original post, I added noapic 
and nolapic because the computer freezes. A forum post I read recommended 
adding those.

I've removed nolapic and have my processors back, but without that entry the 
computer freezes. With the nolapic in place, the computer runs on 1 processor 
but never freezes.  

I did suspect a graphics problem, so I removed the NVidia driver from the 
repository and installed the latest one from NVidia's website, 280.13, released 
on Aug 1, 2011.

The computer did freeze again this morning, despite intense testing on Sunday.  
I added nolapic back temporarily to get through the day. 1 processor and no 
freezing is slightly better than an unstable one with 8 processors.

It doesn't happen at home, which makes me think it's something I'm running at 
work that triggers it. I've tried leaving Skype running on a call between my 
laptop and desktop as well as running Eclipse, Pandora.com, and anything else I 
can think of that's pretty intense that I might run at work.

I'm also using the USB hub that I use at work to try and rule that out. I also 
plan to stop using Unity for awhile to see if that helps. I don't need the 
fancy graphics, just stability and speed.

I might also try another version of Skype, perhaps the 32bit version instead of 
the 64.

I have attached the syslog file (renamed to logfile), but I'm not sure how 
helpful it will be.

My card is a GeForce 425M and I have the 280.13 version from NVidia's website:  
http://www.nvidia.com/object/linux-display-amd64-280.13-driver.html

I'll try the kernel upgrade too.

Thanks again for your help. If I can avoid going back to Windows 7 that would 
be awesome :)

James

Original comment by james.mo...@conversionsupport.com on 16 Aug 2011 at 5:19

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GoogleCodeExporter commented Apr 1, 2015

Hi Kevin,

Thank you for your response. As mentioned in my original post, I added noapic 
and nolapic because the computer freezes. A forum post I read recommended 
adding those.

I've removed nolapic and have my processors back, but without that entry the 
computer freezes. With the nolapic in place, the computer runs on 1 processor 
but never freezes.  

I did suspect a graphics problem, so I removed the NVidia driver from the 
repository and installed the latest one from NVidia's website, 280.13, released 
on Aug 1, 2011.

The computer did freeze again this morning, despite intense testing on Sunday.  
I added nolapic back temporarily to get through the day. 1 processor and no 
freezing is slightly better than an unstable one with 8 processors.

It doesn't happen at home, which makes me think it's something I'm running at 
work that triggers it. I've tried leaving Skype running on a call between my 
laptop and desktop as well as running Eclipse, Pandora.com, and anything else I 
can think of that's pretty intense that I might run at work.

I'm also using the USB hub that I use at work to try and rule that out. I also 
plan to stop using Unity for awhile to see if that helps. I don't need the 
fancy graphics, just stability and speed.

I might also try another version of Skype, perhaps the 32bit version instead of 
the 64.

I have attached the syslog file (renamed to logfile), but I'm not sure how 
helpful it will be.

My card is a GeForce 425M and I have the 280.13 version from NVidia's website:  
http://www.nvidia.com/object/linux-display-amd64-280.13-driver.html

I'll try the kernel upgrade too.

Thanks again for your help. If I can avoid going back to Windows 7 that would 
be awesome :)

James

Original comment by james.mo...@conversionsupport.com on 16 Aug 2011 at 5:19

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There were a large number of xhci_hcd errors and some sound card alsa errors, 
which i think may be related to the noapic parameter.It seems like you are 
always booting with the  "noapic" parameter. Can you remove BOTH noapic AND 
nolapic , boot and post the dmesg ? 

It doesn't appear to be related to your nvidia card. The xhci_hcd is showing 
your keyboard as stalled before what i believe is your freeze time. According 
to some guides I have read, the apic is the one which manages interrupts from 
usb, soundcards etc. So it may be related to that. Since I didn't see any boots 
in your log without the noapic parameter, I can't be sure. Remove everything 
from the usb, boot without both the parameters and post the log files if it 
freezes again. 

Original comment by kevinjos...@gmail.com on 17 Aug 2011 at 1:07

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GoogleCodeExporter commented Apr 1, 2015

There were a large number of xhci_hcd errors and some sound card alsa errors, 
which i think may be related to the noapic parameter.It seems like you are 
always booting with the  "noapic" parameter. Can you remove BOTH noapic AND 
nolapic , boot and post the dmesg ? 

It doesn't appear to be related to your nvidia card. The xhci_hcd is showing 
your keyboard as stalled before what i believe is your freeze time. According 
to some guides I have read, the apic is the one which manages interrupts from 
usb, soundcards etc. So it may be related to that. Since I didn't see any boots 
in your log without the noapic parameter, I can't be sure. Remove everything 
from the usb, boot without both the parameters and post the log files if it 
freezes again. 

Original comment by kevinjos...@gmail.com on 17 Aug 2011 at 1:07

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Hi Kevin,

I booted my laptop without both the nolapic and noapic parameters. Within 
minutes, the laptop froze completely. Nothing responded.

I also tried a different USB hub. I had a Logitech Headset plugged into the 
hub, as well as my external Dell monitor. 

When it froze, I rebooted into my Linux Mint 11 installation so no files in the 
Ubuntu 11.04 installation would be modified. I've attached the most recently 
modified log files from /var/log. These are from the exact time of the freeze. 

I do see information about the Keyboard and USB entries, but I'm not sure what 
to make of it. 

I haven't tried the kernel upgrade yet due to reports of the new kernels being 
unstable. However, I'm still considering it.

Thanks again for your continued help,
James

Original comment by jmort...@gmail.com on 19 Aug 2011 at 3:46

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GoogleCodeExporter commented Apr 1, 2015

Hi Kevin,

I booted my laptop without both the nolapic and noapic parameters. Within 
minutes, the laptop froze completely. Nothing responded.

I also tried a different USB hub. I had a Logitech Headset plugged into the 
hub, as well as my external Dell monitor. 

When it froze, I rebooted into my Linux Mint 11 installation so no files in the 
Ubuntu 11.04 installation would be modified. I've attached the most recently 
modified log files from /var/log. These are from the exact time of the freeze. 

I do see information about the Keyboard and USB entries, but I'm not sure what 
to make of it. 

I haven't tried the kernel upgrade yet due to reports of the new kernels being 
unstable. However, I'm still considering it.

Thanks again for your continued help,
James

Original comment by jmort...@gmail.com on 19 Aug 2011 at 3:46

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Hmm. It seems that you are booting all the way. I found a similar thread on the 
net but for Lenovo - http://www.spinics.net/lists/linux-usb/msg50507.html . 
According to that user, his issue was fixed after replacing the USB hub. 

I'd say that you can try the new kernel. Try the kernel-ppa and install kernel 
version 3 . It is stable and is working okay in my laptop. Just install one of 
the 3.0 ones. You can always uninstall it if it is unstable. If you are waiting 
for the 3.0 kernel in natty, then it will only be out when oneric makes its 
appearance. 

Original comment by kevinjos...@gmail.com on 20 Aug 2011 at 10:23

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GoogleCodeExporter commented Apr 1, 2015

Hmm. It seems that you are booting all the way. I found a similar thread on the 
net but for Lenovo - http://www.spinics.net/lists/linux-usb/msg50507.html . 
According to that user, his issue was fixed after replacing the USB hub. 

I'd say that you can try the new kernel. Try the kernel-ppa and install kernel 
version 3 . It is stable and is working okay in my laptop. Just install one of 
the 3.0 ones. You can always uninstall it if it is unstable. If you are waiting 
for the 3.0 kernel in natty, then it will only be out when oneric makes its 
appearance. 

Original comment by kevinjos...@gmail.com on 20 Aug 2011 at 10:23

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Hello,

I wanted to add that the latest kernel update on Ubuntu 11.04 (one pushed to me 
via the update system - 2.6.38.11) resolved the problem. I have not had 
freezing problems since the update, and it's now been more than 6 weeks.  

Thanks again for your help.

James

Original comment by jmort...@gmail.com on 9 Oct 2011 at 6:32

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GoogleCodeExporter commented Apr 1, 2015

Hello,

I wanted to add that the latest kernel update on Ubuntu 11.04 (one pushed to me 
via the update system - 2.6.38.11) resolved the problem. I have not had 
freezing problems since the update, and it's now been more than 6 weeks.  

Thanks again for your help.

James

Original comment by jmort...@gmail.com on 9 Oct 2011 at 6:32

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