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Helix incorrectly shows streaming channel as down #250

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aeturnum opened this issue Nov 2, 2020 · 5 comments
Open

Helix incorrectly shows streaming channel as down #250

aeturnum opened this issue Nov 2, 2020 · 5 comments
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product: api API endpoints in the "helix" namespace

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@aeturnum
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aeturnum commented Nov 2, 2020

Brief description
I noticed this bug testing Twitch Streaming Webhooks. I will get a stream up notification, then very quickly after a stream down notification, though I have not stopped streaming.

I can easily confirm that this is a Helix bug because the V5 API shows the stream as up. My user_id is 503254 (as can be seen in the logs below)

Posting here based on advice from API forums: https://discuss.dev.twitch.tv/t/v5-api-correctly-shows-stream-is-up-but-helix-says-it-is-down/28877/2

How to reproduce

  1. Start streaming
  2. Wait an indeterminate period until twitch believes the stream has stopped
  3. Try api requests:
Httpie requests to V5 and Helix APIs showing difference 
ddrexler@Drexbook-Pro:conmon|$ http -v 'https://api.twitch.tv/kraken/streams/503254?stream_type=live' Client-Id:****************************** Authorization:"Bearer ******************************" Accept:application/vnd.twitchtv.v5+json
GET /kraken/streams/503254?stream_type=live HTTP/1.1
Accept: application/vnd.twitchtv.v5+json
Accept-Encoding: gzip, deflate
Authorization: Bearer ******************************
Client-Id: ******************************
Connection: keep-alive
Host: api.twitch.tv
User-Agent: HTTPie/2.2.0



HTTP/1.1 200 OK
Access-Control-Allow-Origin: *
Cache-Control: no-cache, no-store, must-revalidate, private
Connection: keep-alive
Content-Length: 1287
Content-Type: application/json; charset=utf-8
Date: Mon, 02 Nov 2020 19:08:32 GMT
Expires: 0
Pragma: no-cache
Strict-Transport-Security: max-age=300
Timing-Allow-Origin: https://www.twitch.tv
Vary: Accept-Encoding
X-Cache: MISS, MISS
X-Cache-Hits: 0, 0
X-Served-By: cache-sea4446-SEA, cache-sjc10023-SJC
X-Timer: S1604344113.782850,VS0,VS0,VE45

{
    "stream": {
        "_id": 40320599246,
        "average_fps": 30,
        "broadcast_platform": "live",
        "channel": {
            "_id": 503254,
            "broadcaster_language": "en",
            "broadcaster_software": "",
            "broadcaster_type": "",
            "created_at": "2008-04-28T10:16:22.519482Z",
            "description": "Watch me be bad",
            "display_name": "aeturnum",
            "followers": 11,
            "game": "World of Warcraft",
            "language": "en",
            "logo": "https://static-cdn.jtvnw.net/jtv_user_pictures/aeturnum-profile_image-e52423744803803f-300x300.jpeg",
            "mature": false,
            "name": "aeturnum",
            "partner": false,
            "privacy_options_enabled": false,
            "private_video": false,
            "profile_banner": null,
            "profile_banner_background_color": "",
            "status": "Wow TBC Atlantiss",
            "updated_at": "2020-11-02T18:51:41.203231Z",
            "url": "https://www.twitch.tv/aeturnum",
            "video_banner": null,
            "views": 437
        },
        "community_id": "",
        "community_ids": [],
        "created_at": "2020-11-02T18:34:44Z",
        "delay": 0,
        "game": "World of Warcraft",
        "is_playlist": false,
        "preview": {
            "large": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-640x360.jpg",
            "medium": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-320x180.jpg",
            "small": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-80x45.jpg",
            "template": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-{width}x{height}.jpg"
        },
        "stream_type": "live",
        "video_height": 1080,
        "viewers": 1
    }
}

ddrexler@Drexbook-Pro:conmon|$ http -v 'https://api.twitch.tv/helix/streams?user_id=503254' Client-Id:****************************** Authorization:"Bearer ******************************"
GET /helix/streams?user_id=503254 HTTP/1.1
Accept: */*
Accept-Encoding: gzip, deflate
Authorization: Bearer ******************************
Client-Id: ******************************
Connection: keep-alive
Host: api.twitch.tv
User-Agent: HTTPie/2.2.0



HTTP/1.1 200 OK
Access-Control-Allow-Origin: *
Cache-Control: no-cache, no-store, must-revalidate, private
Connection: keep-alive
Content-Length: 27
Content-Type: application/json; charset=utf-8
Date: Mon, 02 Nov 2020 19:08:43 GMT
Expires: 0
Pragma: no-cache
Ratelimit-Limit: 800
Ratelimit-Remaining: 799
Ratelimit-Reset: 1604344124
Strict-Transport-Security: max-age=300
Timing-Allow-Origin: https://www.twitch.tv
Twitch-Trace-Id: a2192f16be752294b9766cf3d2c96c52
Vary: Accept-Encoding
X-Cache: MISS, MISS
X-Cache-Hits: 0, 0
X-Ctxlog-Logid: 1-5fa0593b-2a00335f697aff2c181ad4a8
X-Served-By: cache-sea4466-SEA, cache-sjc10068-SJC
X-Timer: S1604344123.049030,VS0,VS0,VE49

{
    "data": [],
    "pagination": {}
}

Expected behavior
Both APIs would show the stream as up.

Additional context or questions
It's entirely possible that I'm using the Helix API incorrectly, but I don't see how. I will leave my stream of the home page of Microsoft Edge live so others can test.
@aeturnum aeturnum added the product: api API endpoints in the "helix" namespace label Nov 2, 2020
@lleadbet
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Hi @aeturnum - are you seeing the stream as offline after the webhook, or is it still marked as live in the Helix API?

@lleadbet lleadbet added the question Further information is requested label Nov 15, 2020
@aeturnum
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Hey @lleadbet,

It seems like, after a brief initial period where both APIs see my account as streaming, they separate.

Here's a sample timeline from just now:

~9:38:00 PST - Start stream
09:38:27 PST - Server gets a webhook from twitch servers telling me the stream is up with the streaming payload as expected
09:38:49 PST - Server gets a 2nd webhook from twitch servers telling me the stream is down (the stream is not down)

I don't think it's always 30s, but pretty quickly the helix and kraken APIs start having different opinions. Helix thinks I'm not streaming and Kraken thinks I am.

Here's another set of httpie requests:

Logs from ~9:38

ddrexler@Drexbook-Pro:conmon|$ http -v 'https://api.twitch.tv/helix/streams?user_id=503254' Client-Id:****************************** Authorization:"Bearer ******************************"
GET /helix/streams?user_id=503254 HTTP/1.1
Accept: /
Accept-Encoding: gzip, deflate
Authorization: Bearer ******************************
Client-Id: ******************************
Connection: keep-alive
Host: api.twitch.tv
User-Agent: HTTPie/2.3.0

HTTP/1.1 200 OK
Access-Control-Allow-Origin: *
Cache-Control: no-cache, no-store, must-revalidate, private
Connection: keep-alive
Content-Length: 27
Content-Type: application/json; charset=utf-8
Date: Sun, 15 Nov 2020 05:39:21 GMT
Expires: 0
Pragma: no-cache
Ratelimit-Limit: 800
Ratelimit-Remaining: 799
Ratelimit-Reset: 1605418762
Strict-Transport-Security: max-age=300
Timing-Allow-Origin: https://www.twitch.tv
Twitch-Trace-Id: 00e55824e4dec027bc0721b333e9b780
Vary: Accept-Encoding
X-Cache: MISS, MISS
X-Cache-Hits: 0, 0
X-Ctxlog-Logid: 1-5fb0bf09-30695e332f5a6ce71ef917d7
X-Served-By: cache-sea4433-SEA, cache-bur17543-BUR
X-Timer: S1605418761.995473,VS0,VS0,VE57

{
"data": [],
"pagination": {}
}

ddrexler@Drexbook-Pro:conmon|$ http -v 'https://api.twitch.tv/kraken/streams/503254?stream_type=live' Client-Id:****************************** Authorization:"Bearer ******************************" Accept:application/vnd.twitchtv.v5+json
GET /kraken/streams/503254?stream_type=live HTTP/1.1
Accept: application/vnd.twitchtv.v5+json
Accept-Encoding: gzip, deflate
Authorization: Bearer ******************************
Client-Id: ******************************
Connection: keep-alive
Host: api.twitch.tv
User-Agent: HTTPie/2.3.0

HTTP/1.1 200 OK
Access-Control-Allow-Origin: *
Cache-Control: no-cache, no-store, must-revalidate, private
Connection: keep-alive
Content-Length: 1268
Content-Type: application/json; charset=utf-8
Date: Sun, 15 Nov 2020 05:39:24 GMT
Expires: 0
Pragma: no-cache
Strict-Transport-Security: max-age=300
Timing-Allow-Origin: https://www.twitch.tv
Vary: Accept-Encoding
X-Cache: MISS, MISS
X-Cache-Hits: 0, 0
X-Served-By: cache-sea4425-SEA, cache-bur17546-BUR
X-Timer: S1605418764.999472,VS0,VS0,VE58

{
"stream": {
"_id": 40495509070,
"average_fps": 30,
"broadcast_platform": "live",
"channel": {
"_id": 503254,
"broadcaster_language": "en",
"broadcaster_software": "",
"broadcaster_type": "",
"created_at": "2008-04-28T10:16:22.519482Z",
"description": "Watch me be bad",
"display_name": "aeturnum",
"followers": 11,
"game": "World of Warcraft",
"language": "",
"logo": "https://static-cdn.jtvnw.net/jtv_user_pictures/aeturnum-profile_image-e52423744803803f-300x300.jpeg",
"mature": false,
"name": "aeturnum",
"partner": false,
"privacy_options_enabled": false,
"private_video": false,
"profile_banner": null,
"profile_banner_background_color": "",
"status": "Wow TBC Atlantiss",
"updated_at": "2020-11-02T19:27:04.653125Z",
"url": "https://www.twitch.tv/aeturnum",
"video_banner": null,
"views": 439
},
"community_id": "",
"community_ids": [],
"created_at": "2020-11-15T05:37:45Z",
"delay": 0,
"game": "",
"is_playlist": false,
"preview": {
"large": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-640x360.jpg",
"medium": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-320x180.jpg",
"small": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-80x45.jpg",
"template": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-{width}x{height}.jpg"
},
"stream_type": "live",
"video_height": 1080,
"viewers": 0
}
}

@lleadbet lleadbet added product: eventsub EventSub (Webhooks and WebSockets) and removed question Further information is requested labels Dec 17, 2020
@lleadbet
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Thanks, and apologies for the delay in responses.

Are you still seeing this, and if so, what webhook are you using- Eventsub or Webhooks?

@aeturnum
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No problem @lleadbet, this is an odd bug and I'm sure y'all have more important ones.

I am using webhooks to get notified of streams - I don't think I've seen eventsub in the docs. Is that better maintained?

In any case, I just repeated starting my usual stream of the Microsoft™️ Edge™️ home screen. Once again, the Helix API shows nothing and the Kraken API shows the stream. However, this time I never got a notification even though I believe I have an active webhook subscription for my channel.

To be honest I have no idea how consistent this bug is - it always works when I'm testing, but I'm more of a developer than a streamer so I don't notice unless I'm working on some new feature.

Logs from just now 
ddrexler@Drexbook-Pro:syslogreader| git:(master) 4M$  http -v 'https://api.twitch.tv/helix/streams?user_id=503254' Client-Id:****************************** Authorization:"Bearer ******************************"
GET /helix/streams?user_id=503254 HTTP/1.1
Accept: */*
Accept-Encoding: gzip, deflate
Authorization: Bearer ******************************
Client-Id: ******************************
Connection: keep-alive
Host: api.twitch.tv
User-Agent: HTTPie/2.3.0



HTTP/1.1 200 OK
Access-Control-Allow-Origin: *
Cache-Control: no-cache, no-store, must-revalidate, private
Connection: keep-alive
Content-Length: 27
Content-Type: application/json; charset=utf-8
Date: Thu, 21 Jan 2021 18:41:58 GMT
Expires: 0
Pragma: no-cache
Ratelimit-Limit: 800
Ratelimit-Remaining: 799
Ratelimit-Reset: 1611254519
Strict-Transport-Security: max-age=300
Timing-Allow-Origin: https://www.twitch.tv
Twitch-Trace-Id: d4b0d7cd9e8b242167ffd00de796682d
Vary: Accept-Encoding
X-Cache: MISS, MISS
X-Cache-Hits: 0, 0
X-Ctxlog-Logid: 1-6009caf6-590d75df45181e4104d4aaa2
X-Served-By: cache-sea4471-SEA, cache-lax10677-LGB
X-Timer: S1611254518.292967,VS0,VS0,VE57

{
    "data": [],
    "pagination": {}
}


cept:application/vnd.twitchtv.v5+jsonit:(master) 4M$ http -v 'https://api.twitch.tv/kraken/streams/503254?stream_type=live' Client-Id:****************************** Authorization:"Bearer ******************************" Ac
-bash: ™http: command not found
ddrexler@Drexbook-Pro:syslogreader| git:(master) 4M$ http -v 'https://api.twitch.tv/kraken/streams/503254?stream_type=live' Client-Id:****************************** Authorization:"Bearer ******************************" Accept:application/vnd.twitchtv.v5+json
GET /kraken/streams/503254?stream_type=live HTTP/1.1
Accept: application/vnd.twitchtv.v5+json
Accept-Encoding: gzip, deflate
Authorization: Bearer ******************************
Client-Id: ******************************
Connection: keep-alive
Host: api.twitch.tv
User-Agent: HTTPie/2.3.0



HTTP/1.1 200 OK
Access-Control-Allow-Origin: *
Cache-Control: no-cache, no-store, must-revalidate, private
Connection: keep-alive
Content-Length: 1287
Content-Type: application/json; charset=utf-8
Date: Thu, 21 Jan 2021 18:44:40 GMT
Expires: 0
Pragma: no-cache
Strict-Transport-Security: max-age=300
Timing-Allow-Origin: https://www.twitch.tv
Vary: Accept-Encoding
X-Cache: MISS, MISS
X-Cache-Hits: 0, 0
X-Served-By: cache-sea4458-SEA, cache-bur17522-BUR
X-Timer: S1611254680.082200,VS0,VS0,VE56

{
    "stream": {
        "_id": 41401541998,
        "average_fps": 30,
        "broadcast_platform": "live",
        "channel": {
            "_id": 503254,
            "broadcaster_language": "en",
            "broadcaster_software": "",
            "broadcaster_type": "",
            "created_at": "2008-04-28T10:16:22.519482Z",
            "description": "Watch me be bad",
            "display_name": "aeturnum",
            "followers": 11,
            "game": "World of Warcraft",
            "language": "en",
            "logo": "https://static-cdn.jtvnw.net/jtv_user_pictures/aeturnum-profile_image-e52423744803803f-300x300.jpeg",
            "mature": false,
            "name": "aeturnum",
            "partner": false,
            "privacy_options_enabled": false,
            "private_video": false,
            "profile_banner": null,
            "profile_banner_background_color": "",
            "status": "Wow TBC Atlantiss",
            "updated_at": "2021-01-01T20:16:10.044745Z",
            "url": "https://www.twitch.tv/aeturnum",
            "video_banner": null,
            "views": 439
        },
        "community_id": "",
        "community_ids": [],
        "created_at": "2021-01-21T18:39:14Z",
        "delay": 0,
        "game": "World of Warcraft",
        "is_playlist": false,
        "preview": {
            "large": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-640x360.jpg",
            "medium": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-320x180.jpg",
            "small": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-80x45.jpg",
            "template": "https://static-cdn.jtvnw.net/previews-ttv/live_user_aeturnum-{width}x{height}.jpg"
        },
        "stream_type": "live",
        "video_height": 1080,
        "viewers": 0
    }
}

@aeturnum
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aeturnum commented Mar 10, 2022 •
edited
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Hi there! Just coming back to remind y'all that I can reproduce this 100% of the time:
twitch_broken

@Xemdo Xemdo removed the product: eventsub EventSub (Webhooks and WebSockets) label Aug 28, 2023
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@aeturnum @lleadbet @Xemdo