/helix/channels returns status code 500

[bastimeyer]

Brief description

This API issue has started happening a couple of minutes ago.

Depending on the broadcaster_id(s) set on the query string of the /helix/channels endpoint, a 500 error code is returned.

I first thought that this was caused by the number of the broadcaster_id parameters, and it only returned a 500 code when more than 6 were requested, but it looks like the faulty responses depend on the IDs themselves (or a combination, whatever).

How to reproduce

curl 'https://api.twitch.tv/helix/channels?broadcaster_id=26301881&broadcaster_id=23161357&broadcaster_id=108268890&broadcaster_id=50160915&broadcaster_id=49440419&broadcaster_id=39176440&broadcaster_id=31239503' \
  -H 'authorization: Bearer YOUR_OAUTH_TOKEN' \
  -H 'client-id: YOUR_CLIENT_ID'

{"error":"Internal Server Error","status":500,"message":""}

Expected behavior

curl 'https://api.twitch.tv/helix/channels?broadcaster_id=31239503' \
  -H 'authorization: Bearer YOUR_OAUTH_TOKEN' \
  -H 'client-id: YOUR_CLIENT_ID'

{"data":[{"broadcaster_id":"31239503","broadcaster_login":"esl_csgo","broadcaster_name":"ESL_CSGO","broadcaster_language":"en","game_id":"32399","game_name":"Counter-Strike: Global Offensive","title":"RERUN: Outsiders vs. FaZe - Map 2 [Dust2] - ESL Pro League Season 15 - Group B","delay":0}]}

[belliapptw]

We have started investigating. Thank you for reporting this

[bastimeyer]

The response now has changed to this instead of error code 500, but only sometimes:

{"error":"Too Many Requests","status":429,"message":"too many requests"}

---

curl 'https://api.twitch.tv/helix/channels?broadcaster_id=26301881&broadcaster_id=23161357&broadcaster_id=108268890&broadcaster_id=50160915&broadcaster_id=49440419' \
      -H 'authorization: Bearer YOUR_OAUTH_TOKEN' \
      -H 'client-id: YOUR_CLIENT_ID'

{"data":[{"broadcaster_id":"26301881","broadcaster_login":"sodapoppin","broadcaster_name":"sodapoppin","broadcaster_language":"en","game_id":"517251","game_name":"Mini Healer","title":"Poopoo Monday | https://sodapoppin.shop/plushies","delay":0},{"broadcaster_id":"23161357","broadcaster_login":"lirik","broadcaster_name":"LIRIK","broadcaster_language":"en","game_id":"509658","game_name":"Just Chatting","title":"LOLLLLLLLLLLLLLLLL","delay":0},{"broadcaster_id":"108268890","broadcaster_login":"gorgc","broadcaster_name":"Gorgc","broadcaster_language":"en","game_id":"29595","game_name":"Dota 2","title":"BOTA","delay":0},{"broadcaster_id":"50160915","broadcaster_login":"dreamleague","broadcaster_name":"DreamLeague","broadcaster_language":"en","game_id":"29595","game_name":"Dota 2","title":"LIVE: Chicken Fighters vs CHILLAX - DPC WEU Tour 2 - DreamLeague Season 17","delay":0},{"broadcaster_id":"49440419","broadcaster_login":"qojqva","broadcaster_name":"qojqva","broadcaster_language":"en","game_id":"29595","game_name":"Dota 2","title":"🔴 HIGHEST AVERAGE MMR PUB GAMES (10k+) 🔴 PARTY WITH XQC🔴 !youtube 🔴 !discord","delay":0}]}

Same request a couple of seconds later:

curl 'https://api.twitch.tv/helix/channels?broadcaster_id=26301881&broadcaster_id=23161357&broadcaster_id=108268890&broadcaster_id=50160915&broadcaster_id=49440419' \
      -H 'authorization: Bearer YOUR_OAUTH_TOKEN' \
      -H 'client-id: YOUR_CLIENT_ID'

{"error":"Too Many Requests","status":429,"message":"too many requests"}

[belliapptw]

These calls were always being rate limited. It just was not reflected to the clients correctly. Our fix that rolled out this afternoon, now accurately reflects the error.

[bastimeyer]

I am not rate limited though

Status Code: 429
ratelimit-limit: 800
ratelimit-remaining: 798
ratelimit-reset: 1649720751

[TyrenDe]

I am not rate limited though

Status Code: 429
ratelimit-limit: 800
ratelimit-remaining: 798
ratelimit-reset: 1649720751

We are seeing the 429s now too, but our rate limits match what the author sees. That is, it shouldn't be getting rate limited as we have 798 remaining.

[bastimeyer]

And btw, requesting only a single broadcaster_id doesn't result in the 500 (now 429) errors.

[bastimeyer]

Seems to be working correctly and reliably again.