Ultra Horizon is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information.
We do not collect logs relating to an organisation or user's activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing UH VPN IP address, connection timestamp, or session duration. This is fundamentally because the servers operating behind UH VPN are owned and controlled by user or organisation paying for the service.
Our guiding principle towards data collection is to only collect the minimal data required to operate a world-class secure network authorisation service at scale. We designed our systems to not have sensitive data about our customers; even when compelled we cannot provide data that we do not possess.
UH VPN is a service that is provided to third party entities, which will be referred to as the "entity", "organisation", "enterprise", or (unless otherwise specified) English third person plural: "they", "them", "their", "theirs", or "themselves".
The service provided by UH VPN to the organisation is for use by whoever they wish be it clients, employees or other relations. These users will be referred to as the users, or (unless otherwise specified) English second person plural: "you", "your", "yours", or "yourselves".
Table of contents
- Information stored about the Organisation
- Information stored about the users
- Aggregate information stored
- Information Related to Email Support
- VPN Tunnel Monitoring
- Jurisdiction and Applicable Law
- Security Measures
- Third-party Websites
- Consent and Age Restrictions
- Contacting Ultra Horizon
Information stored about the organisation
This section is only applicable to the organisation and administrators making use of the management interface at https://uh-vpn.com. In this section, the second person plural ("you", "your", "yours", or "yourselves") refers to the individual account holders on management interface.
Information is collected for the purpose of administering the UH VPN subscription owned by the entity, and includes your email address which you submit when you sign up for our Services. This information is stored by our third party authentication provider, Auth0. All interactions with Auth0 are done over encrypted connections.
Information stored about the entity is for the purpose of maintaining the core UH VPN service, and includes the name, logo, one-time password expiry time and colour choices of the organisation.
In addition to the above, critical information to facilitate VPN connections to servers hosted by the entity are stored, including a server name, domain/IP address, port number, CA certificate, server certificate, server key, static TLS Key, routing information and transport protocol.
Finally, information pertaining to abstract persons and devices are kept by us. Information related to the person includes a string that represents a name for the person, along with an email address to deliver one-time passwords to. Information related to the device includes a string that represents the name of the device, along with an optional expiry time for the device. After generation of a device and until consumption, a one-time password that is associated with a group, person and device is also stored.
Information stored about the users
This section is only applicable to the users of the UH VPN native applications, be it on any mobile or desktop platform, and marks the return of the second person plural ("you", "your", "yours", or "yourselves") referring to the users.
The users are provided with a one-time password to their email address by the organisation when assigned a device profile. The organisation will have specified an identifier for them which may or may not be their name, along with an identifier for the device that the one-time password is entered on. Once consumed, this one-time password is removed from the server and the profile is synced by use of a cryptographically signed token (JWT) stored only on the users device.
No information is collected by Ultra Horizon about the app users.
After a profile is synced, the secure token is used to request from Ultra Horizon any updates pertaining to the device profile, including revocation and server configuration changes. All other interactions are then solely through the VPN connection directly to the organisation's servers.
Aggregate information stored
Ultra Horizon collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below describes in detail what specific information we collect. These statistics never include anything about what the user has done with the secure network connection: no data about the contents or destinations of traffic, no DNS queries, and no IP addresses.
For users of our VPN applications, we collect practically no metadata on usage. Similarly, for management users we only store a name and email address to allow unique identification of a UH VPN subscription.
We’ve engineered our systems to categorically eliminate storage of sensitive data. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.
App Data Collection
We do not add any of our own telemetry or tracking to any UH VPN web or native apps. Telemetry information including but not limited to installation/reviews/crash reports may be collected out of our control by third party app distribution platforms or operating systems.
In the rare event that you experience a problem with a native UH VPN app, you may be asked if you wish to submit a bug report automatically which will send you to a pre-populated report on our [issue tracker](https://github.com/ultrahorizon/UH-VPN-Docs/issues/), provided by GitHub. Pre-populated reports contain information about the platform that the app is on, the time of the crash, along with minimal critical debugging information that will allow us to identify the issue quickly. No reports are ever sent automatically, and you can preview all information before it is sent.
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
- We do not know whether a user ever accessed a particular website or service.
- We do not know which user was connected to the secure network at a specific time or which UH VPN server IP addresses they used.
- We do not know the set of original IP addresses of a user’s computer.
Should anyone try to compel Ultra Horizon to release retrospective user information based on any of the above, we cannot supply this information because the data doesn’t exist.
Information Related to Email Support
In this section, the second person plural ("you", "your", "yours", or "yourselves") refers to the individual account holders on management interface.
Ultra Horizon keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact Ultra Horizon, we may collect any information that is listed on your account and any subsequent information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.
We use one third-party platform for support correspondence: GitHub (for the remainder of this section referred to as the English third person plural: "they", "them", "their", "theirs", or "themselves"). When you correspond with us using this platform, your correspondence records, including your username are placed on our repository issue records. The platform utilises modern security practices and connections to this site are secured via HTTPS.
VPN Tunnel Monitoring
Ultra Horizon does not monitor or log any traffic being sent over the VPN tunnel. The only time Ultra Horizon has knowledge of information regarding a connection is to authenticate users logging into a server operated by an organisation. These authentications are logged and submitted to the UH VPN management interface.
Jurisdiction and Applicable Law
Ultra Horizon’s core mission is to keep your information private. We are a registered company in the United Kingdom.
Should we receive a valid legal order from the United Kingdom High Court to release information pertaining to a user, it is important to note that Ultra Horizon does not collect any IP addresses, browsing history, encryption keys, traffic data, or DNS queries that could be used to identify any specific user.
Ultra Horizon uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
Any servers provided by Ultra Horizon for use as endpoints by organisations are designed to these same standards, but may not be managed by Ultra Horizon.
Any profiles stored on a user's device are also encrypted and stored in the best means possible for the respective platform.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Even if a government were to physically seize a server, UH VPN endpoint, or user's device from us, the organisation or a user, there would be no logs or information that would tie any individual user to a particular event, website, or behaviour.
The websites operated by Ultra Horizon may contain links to external websites that do not fall under Ultra Horizon’s domain. Ultra Horizon is not responsible for the privacy practices or content of such external websites.
Consent and Age Restrictions
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.
Contacting Ultra Horizon