Failing both install and update from dreditor.org to Firefox browser #252

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tsvenson opened this Issue Apr 1, 2015 · 7 comments

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@tsvenson
tsvenson commented Apr 1, 2015

For quite some time I have had problems updating to a newer version of Dreditor from the site. Basically what happens is the following:

  1. Dreditor notifies my about a new version, I open the site
  2. https://dreditor.org/install shows the new version and I click update
  3. I click "Allow" to download and install the new version
  4. I immediately get a message saying that "The add-on could not be downloaded because of a connection failure on dreditor.org"

Before a workaround was to manually delete the old local version and then I could install the latest version. Now this is not possible either and I can't find any information about how to download the script and the install it manually.

How can I get around this problem?

@Cottser
Collaborator
Cottser commented Apr 1, 2015

Thanks for the report, which version of Firefox and which OS? Are you behind a proxy, VPN, or similar?

@tsvenson
tsvenson commented Apr 1, 2015

I'm on Win 7 and using all the latest version. No proxy or VPN.

Have had this problems for many months now. Is there a way I can snoop on the communication and find more useful information to better identify what is actually going wrong here?

@interdruper

In my case the origin of the problem was the Avast Antivirus, who is not very 'friendly' with DrEditor (don't ask me why...)
Just disable for a moment all the Avast shields, and install on Firefox as you tried.
Hope it helps.

@Cottser
Collaborator
Cottser commented May 6, 2015

Thank you @interdruper!

@tsvenson
tsvenson commented May 7, 2015

Confirming I was using Avast when having the problem. Now upgraded that machine to Ubuntu instead ;)

@Cottser
Collaborator
Cottser commented May 7, 2015

@tsvenson thanks for reporting back!

@markcarver any objection to us documenting this as a known conflict? Not sure where we would do that exactly but just a thought.

@markcarver
Member

Done. I have updated the homepage of https://dreditor.org to include an "Anti-virus software" alert message at the bottom linking to this issue.

@markcarver markcarver closed this May 7, 2015
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