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My iphone App QR scan keep saying: Identity registration transaction failed #114

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rickwxc opened this Issue Mar 28, 2018 · 3 comments

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@rickwxc
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rickwxc commented Mar 28, 2018

My iphone(6 plus iOS 11.2.6) App QR scan keep saying: Identity registration transaction failed
here is the screen shot and app details:
I tried uPort app manager and uPort Demo
Please let me if something i missed.

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thanks for help.

@localredhead

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localredhead commented Mar 28, 2018

Hello @rickwxc thank you for the detailed report. We are investigating and will get back to you.

@eusthace

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eusthace commented Apr 11, 2018

I am having exactly the same issue.

My phone is an iPhone X with iOS 11.3.

Error:
Identity registration transaction failed

Please, any help?

@bdresser

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bdresser commented Apr 13, 2018

hi @rickwxc and @eusthace - we had an issue with the infrastructure that handles identity creation as we expanded to support all ethereum testnets. if you created your identity while this infrastructure was down, it's possible your identity got stuck in a bad spot.

could you try the demo.uport.me flow again? if it still doesn't work, you probably weren't onboarded properly - please reset your identity and try again.

@bdresser bdresser added investigation and removed triage labels Apr 13, 2018

@bdresser bdresser closed this May 4, 2018

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