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Targeted surveys user testing #2478

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justinscherer opened this issue Feb 15, 2018 · 3 comments
Closed

Targeted surveys user testing #2478

justinscherer opened this issue Feb 15, 2018 · 3 comments
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@justinscherer
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@justinscherer justinscherer commented Feb 15, 2018

Initial designs: #2451

Testing plan

Testing Plan
Prototype for testing

Testing documentation

Test 1
Test 2
Test 3
Test 4
Test 5

Testing results

  1. Remove tasks from the survey creation process.
  2. Our snackbar-style notifications are being missed. We should refactor outside of this issues.
  3. Auto-generate survey colours. Users either don't care or get confused by the colour picker.
  4. The wording of "open" vs. "targeted" caused some confusion, mostly about the term "open" and the juxtaposition with the question of limiting responses to certain roles.
  5. Our helper text tested well.
  6. Testing participants seemed to like the examples given for survey fields when they were explicit and specific. Refactor general, vague examples to be more specific.
  7. The word "question" is better than "field" for user comprehension
  8. Removing "Duplicate" button for SMS surveys for now.
  9. The configuration about "hiding author information" is confusing. Ambiguity between the person authoring the survey and the person authoring the response.

Updated designs

Design Spec
Prototype

Updated Testing plan & documentation

Updated Test plan

Test 1
Test 2
Test 3
Test 4
Test 5

@justinscherer justinscherer added this to the SMS targeted surveys cycle 1 milestone Feb 15, 2018
@justinscherer justinscherer self-assigned this Feb 19, 2018
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@justinscherer justinscherer commented Feb 19, 2018

@Erioldoesdesign I took a stab at synthesizing the test results above based on your notes. Please feel free to add/edit/delete/tear those apart considering I didn't do the actual testing.

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@Erioldoesdesign Erioldoesdesign commented Feb 19, 2018

Edit CTA/link text on the Sample Question? If if the copy reads 'Edit sample question: Hi there! How are your feeling today? Your response is free.'

A user got confused why the italicised text changed in above the text box on the edit sample question modal, suggested that text was amalgamated or one was chosen:
screen shot 2018-02-19 at 23 21 10
screen shot 2018-02-19 at 23 21 13

New prototypes are awesome! Based off the user testing I'm confident these will be easy to follow and make sense :)

@jshorland jshorland removed the Design label Mar 1, 2018
@kinstelli kinstelli modified the milestones: Cycle 1, Cycle 2: Untangle SMS Mar 20, 2018
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@willdoran willdoran commented Mar 22, 2018

@Erioldoesdesign Can we move these to done?

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