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SMS Sync - SMS sent out from the platform are not delivered to recipient phone number. #3677

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Obadha2 opened this issue Aug 30, 2019 · 5 comments

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@Obadha2
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commented Aug 30, 2019

Describe the bug
After SMS Sync is set up, users are able to send messages to the platform from their SMS inbox, but when a reply to that message is sent from the platform, the reply is not delivered to the recipient's inbox.

Where was the bug observed
https://test-deployment.steve-buscemi.ush.zone/views/data
Note from Walter: This happens in prod too. Messages sent out from prod are not received in the SMS inbox of the number that sent the message first. @rowasc

To Reproduce
Steps to reproduce the behavior:

  1. Send an SMS to a phone number that has SMS Sync set up, configured and enabled.
  2. Refresh platform after a few minutes, the message should have arrived in the data section.
  3. Click on Send New Message and send a message as a reply to the received message.
  4. This message shows as sent on Platform, but it is not delivered in the number of the person that sent the first message.

Expected behavior
Messages sent from the platform (as replies) should be received in the recipient's SMS inbox.

Configuration Details
SMS Sync URL: https://test-deployment.api.steve-buscemi.ush.zone/sms/smssync

Additional context
The number where the SMS Sync is set up is a Safaricom number, while the number that sends the messages and we expect the messages from platform be delivered to is an Airtel number. Numbers will be provided upon request.

@rowasc

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commented Aug 30, 2019

Could you review this in prod to figure out if it's a regression or a pre existing issue?
Thank you

@Obadha2

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commented Aug 30, 2019

This happens in prod too. Messages sent out from prod are not received in the SMS inbox of the number that sent the message first. @rowasc

@rowasc

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commented Aug 30, 2019

yikes yikes. Ok it might be configuration but I'll check it out on Monday. Thank you <3

@rowasc

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commented Sep 17, 2019

@all-contributors please add @Obadha2 for bug

@allcontributors

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commented Sep 17, 2019

@rowasc

I've put up a pull request to add @Obadha2! 🎉

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