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Facebook: How users want to pull in reports from Facebook #3686

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Erioldoesdesign opened this issue Sep 3, 2019 · 3 comments

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@Erioldoesdesign
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commented Sep 3, 2019

Which user group(s) are the primary audience for this feature/enhancement.

https://bristolstreetharassmentproject.ushahidi.io
https://www.bristolwomensvoice.org.uk/

These folks do work around street harassment and stopping hate crime in Bristol in the UK.

Specify key use cases: They are a team of program/data workers and advocacy/storytelling. They also work closely with local authority and council to affect policy change and physical changes around the city.

e.g. They received reporst around harassment in a particular green space and they used platform reports to help get more police presence and street lighting put in that specific area.

Is your feature request related to a problem? Please describe.
They currently collect posts via survey responses but are interested in both Twitter hashtag and email data sources.
Through these conversations they talked about their activity on facebook:
https://www.facebook.com/BristolWomensVoice/
https://www.facebook.com/BristolZeroTolerance/
https://www.facebook.com/events/487004545403788/

They mentioned that facebook is very valuable as an engagement channel for them and they receive comments on posts as well as facebook messages of people reporting street harassment toward sthem

Describe the solution you'd like
This kind of deployment user would greatly benefit from further work on facebook messenger bots that report directly to the deployments and/or a way of identifying a specific facebook post's comments as potential reports.

Describe alternatives you've considered
A conversation was had with the deployment owner around 'manual entry of posts/data' I advise that they could add these into the deployment themselves but the key signifier was levels of effort and time spent manually transferring reports to the deployment.

Automation is key here.

Additional context
TBC I'll try to access a potential facebook report via their channels.

@rowasc

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commented Sep 3, 2019

Thanks Eriol, this is great info to have.
@Erioldoesdesign @Angamanga wondering if the FB Bot prototype could work for them at least to get them started (if they have a server to set it up ) ? I know it had a lot of issues but it'd be better than manually copying, I think?
I'd like to find a way to fund this using the learnings from Anna's FB Bot and any more user research we can get to improve upon it since it really sounds like a feature we should have :/

@Angamanga

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commented Sep 4, 2019

@rowasc @Erioldoesdesign If they have a server to set it up + then it needs to be approved by Facebook. Usually not that complicated, the Uchaguzi-one got approved within a couple of days. But I would suggest we look into the version of the fb-api first, the one we use is pretty old and that might complicate the approval-process...

@rowasc

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commented Sep 4, 2019

nice catch. I remember the version was potentially a problem at COMRADES and I don't think we fixed it back then because it wasn't affecting them 😬
Ok let me add it to the list of projects that I want to find out where they can be scheduled for our discussions . Thanks <3

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