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The UX is a little confusing if you haven't accepted the terms of the default identity server. #10636

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lampholder opened this issue Aug 23, 2019 · 1 comment · Fixed by matrix-org/matrix-react-sdk#3348

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@lampholder
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commented Aug 23, 2019

Right now there's bug that means you don't see the option to change your identity server before accepting the default identity server's terms. For the purposes of this issue, I'm assuming that issue is fixed.

I think the experience is confusing if you haven't accepted the terms of the default IS, in a way that is problematically insensitive to exactly the audience most interested in the privacy developments.

If you haven't accepted the terms of the default IS (this will be most users after the privacy changes go live), the verb to choose not to use an identity server will be 'disconnect'. Disconnect unfortunately implies connection. Which makes it very unclear where data has been shared.

I think the UX issues can be solved by a slight change to the button text and perhaps microcopy. We could vary the button text/microcopy on the state of terms acceptance, or alternatively just find button text/microcopy that work noncontroversially in both cases.

To illustrate: on the left is what it will look like without further changes; on the right is a suggestion of possible copy change.

image

@jryans

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commented Aug 23, 2019

See also #10635, where the change and disconnect / do not use functionality should reappear.

@turt2live turt2live self-assigned this Aug 26, 2019
@turt2live turt2live added this to In Progress in Workflow via automation Aug 26, 2019
turt2live added a commit to matrix-org/matrix-react-sdk that referenced this issue Aug 26, 2019
@turt2live turt2live moved this from In Progress to In Review in Workflow Aug 26, 2019
Workflow automation moved this from In Review to In Test Aug 27, 2019
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