Help Scout integration for Django.
If you are using Help Scout to handle support tickets for your Django web application, you can use Help Scout's custom app feature to provide additional information on the user, such as the following:
This project provides a Django app which allows you to integrate Help Scout Custom App into your Django web application and easily customize the output.
You can install this library via
pip install django-helpscout
Once installed, add
django_helpscout to your
INSTALLED_APPS = ( ..., 'django_helpscout' ..., )
Add Help Scout's secret key to your settings file:
HELPSCOUT_SECRET = '<helpscout custom app secret key>'
A Django view is provided to make it easy for you to get started. First, add
the view to your
from django_helpscout.views import helpscout_user urlpatterns = patterns('', # Your URL definitions url(r'^helpscout-user/$', helpscout_user), )
Once done, deploy your web application to production and point your Help Scout Custom App URL to the url you have configured above and you should see a simple HTML output on the side bar of a support ticket with the user's username and join date.
Customizing the HTML Output
You will want to customize the HTML output to add in additional information related to the user. You can do so by overriding the templates that are included.
In your templates folder, create the following structure:
templates/ |- django_helpscout |- 404.html |- helpscout.html
Details on the two templates:
- Used when a user with the given email address is not found
- Used when a user is found
By overriding the library's built-in templates, you can customize the output to suit your needs.
You might want to use
select_related to prefetch related models
for a particular user, or you have additional data sources to query
when loading a user. A helper decorator is available if you wish to
use your own view.
The decorator helps you deal with verifying Help Scout's signature when a request is made from their side. You can use the decorator in the following manner:
from django_helpscout.helpers import helpscout_request # your view @helpscout_request def load_user_for_helpscout(request): ... code here ...
Copyright 2015 Victor Neo
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