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Troubleshooting FAQ

Marcin Wilk edited this page Jan 25, 2019 · 4 revisions

SOAP Errors

Q: I get the error "Soap Error: Could not connect to host".
A: Ensure you have created and filled ./ispconfig3_account/config/config.inc.php with valid credentials. If your ISPConfig installation uses a self-signed certificate, set the soap_validate_cert option to false.

Q: I get the error "Soap Error: DTD Not Supported".
A: Your SOAP url is wrong. Please refer to step 5 of the install instructions.

Q: I get the error "Soap Error: you do not have permission to access this function roundcube" when using the plugins.
A: You probably haven't configured the permissions for the remote ISPConfig user yet. Please refer to step 2 of the install instructions.

Q: I get the error "Soap Error : The login failed, username and password was wrong" when using the plugins.
A: You probably haven't configured the permissions for the remote ISPConfig user yet. Please refer to step 2 of the install instructions.

Q: I get the error "Soap Error: fetching http headers"
A: This happens when the plugins are trying to reach your interface via http but you have it run it under https. So just change it in the config file.

Q: I'm getting the error "Soap Error: No user with username found." when applying settings using the plugins.
A: Your remote user doesn't exist. Please refer to step 2 of the install instructions.

Roundcube Errors

Q: I get the error "SERVICE CURRENTLY NOT AVAILABLE! Error No. [524]" when using the plugins.
A: There is a plugin enabled which is not available. Please refer to step 8 of the instructions and check if only available plugins are listed in the array. If neccessary, delete any entries that are not present in your /plugins/ directory.

Q: After I have installed all plugins, I cannot login.
A: The autoselect feature is probably activated and the $config['default_host'] setting is not empty. Please refer to step 6 of the install instructions.

Q: The "Save" button cannot be clicked.
A: The jqueryui plugin is not in the plugins list or it is listed after the ISPConfig plugins. Please refer to step 6 of the install instructions.

Q: After I have installed all plugins, I get "Invalid Server Name".
A: The autoselect feature is probably activated and is not correctly configured. If you do not need the plugin, do not activate it.

Q: The plugins are looking weird (left side huge, right side small).
A: You forgot to activate the jqueryui plugin. It has to be listed prior to the ISPConfig3 plugins in the plugin list.

Subversion (SVN)

Q: The SVN commands co and up will not work for me.
A: Try using the SVN commands checkout and update instead of co and up respectively.

Q: SVN is not creating any folders.
A: Check if the issued SVN command ends with a ".". Refer to step 4 of the install instructions.

Other

Q: Account do not show in settings page after plugin install.
A: Move all subfolders from /plugins/ispconfig3_roundcube-master directly to /plugins/.

Q: After I changed some settings using the plugins, changes do not take effect immediately.
A: ISPConfig3 is using a cronjob which runs every minute. So every change; password, autoreply, spamfilter, etc. comes into effect after 1 min.

Q: Can I make a function/plugin request?
A: Feel free to do so. Please leave your comments / requests.

Q: Do you guys get paid for all this?
A: Erm... No... just enjoy... Thanks would be nice.

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