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RT for Incident Response is an open source, industrial-grade
incident-handling tool designed to provide a simple, effective
workflow for members of CERT and CSIRT teams. It allows team members
to track, respond to and deal with reported incidents and features a
number of tools to make common operations quick and easy.  RTIR is
built on top of "RT," which is also available for free from Best
Practical Solutions at

To purchase commercials support, training or custom development for RT
or RTIR, please contact Best Practical at


o   RT 3.8.3 or later, configured, installed and tested.
o   RTFM 2.4.1 or later, configured, installed and tested.
o   Net::Whois::RIPE 1.31 or OLDER, later versions broke
    backwards compatibility

Upgrade instructions:

If you've installed a prior version of RTIR, you may need to follow
special steps to upgrade.  See the UPGRADING file for detailed

Installation instructions:

1) Install RT 3.8.3 or newer following RT's regular installation instructions

2) Install RTFM 2.4.1 or nerwer, following the installation instructions
   in RTFM's README file. (Don't forget to run "make initdb" to set up the 
   database for RTFM and activate it using @Plugins option in the RT config); 

3) Run "perl Makefile.PL" to generate a makefile for RTIR. 

4) Install any extra Perl modules RTIR needs that aren't already

5) Type "make install".

6) If you are installing RTIR for the first time, initialize the RTIR
   database by typing "make initdb".

   WARNING: Do not attempt to re-initialize the database if you are

7) Activate RTIR extion in the RT config:

    Set(@Plugins, 'RT::FM', 'RT::IR');

8) Stop and start your web server.

9) If you want to enable ticket/incident aging, install RT::Extension::TicketAging
   following the installation instructions in that extension's INSTALL and README 

10) If you want to enable ticket locking, install RT::Extension::TicketLocking
    following the installation instructions in that extension's README file.

Configuring RTIR

1) Using RT's configuration interface, add the email address
   of the Network Operations Team (the people who will handle
   activating and removing Blocks) as AdminCC on the Blocks queue.
   RT -> Queues -> Blocks -> Watchers

2) You may want to modify the email messages that are automatically
   sent on the creation of Investigations and Blocks.
   RT -> Queues -> <Select RTIR's Queue> -> Templates.
   RT -> Global -> Templates.

3) By default, RT ships with a number of global Scrips.  You should use 
   RT's configuration interface to look through them, and disable any 
   that aren't apropriate in your environment.
   RT -> Queues -> <Select RTIR's Queue> -> Scrips.
   RT -> Global -> Scrips.

4) Add staff members who handle incidents to the DutyTeam group.
   RT -> Configuration -> Groups -> DutyTeam -> Members.

5) You can override values in the in your file. Just add your customizations after the "require" 
   line mentioned above.


An alias for the Incident Reports  queue will need to be made in either 
your global mail aliases file (if you are using NIS) or locally on your
Add the following lines to /etc/aliases (or your local equivalent) :

rtir:         "|/opt/rt3/bin/rt-mailgate --queue 'Incident Reports' --action correspond --url http://localhost/"

You should substitute the URL for RT's web interface for "http://localhost/".

** If you're configuring RTIR with support for multiple constituencies, please
refer to the instructions in the file lib/RT/IR/Constituencies.pod

** Use "perldoc /opt/rt3/bin/rt-mailgate" to get more info about mailgate script.

Documentation for RTIR

   * This README file

        Instructions for users upgrading from 1.0 or 2.0

   * perldoc lib/RT/IR/DocIndex.pod 
        ( also at )
        Links to documentation specific to RTIR

   * perldoc lib/RT/IR/Tutorial.pod 
        ( also at )
        Extended information about ticket merging

   * perldoc lib/RT/IR/Constituencies.pod 
        ( also at )
        Information about setting up RTIR with multiple user constituencies

   * perldoc lib/RT/IR/AdministrationTutorial.pod 
        ( also at )
        Information about setting up RTIR for Administrators
   * install extension RT-OnlineDocs to give SuperUsers access to the RT::IR and RT API
     documentation via the Web UI.  This includes the Tutorial.pod and other .pod files
     mentioned above.

   * perldoc RT::Extension::TicketAging
        (also at )
        Information about configuring and using RT and RTIR Ticket Aging.

   * perldoc RT::Extension::TicketLocking
        (also at )
        Information about configuring and using RT and RTIR Ticket Locking.

   * etc/  
        (Contains a number of RTIR-specific configuration options and instructions for their use)

   * RTIR mailing list 
        Subscribe by sending mail to

        The RTIR section of the community-developed RT wiki is still in its infancy.  


To report a bug, send email to
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