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oktagon.tv - Firefox is an unsupported browser #82928

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mmattq opened this issue Aug 10, 2021 · 5 comments
Closed

oktagon.tv - Firefox is an unsupported browser #82928

mmattq opened this issue Aug 10, 2021 · 5 comments
Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-uaoverride Require a UA override for working type-unsupported Doesn't support one or more browser
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@mmattq
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mmattq commented Aug 10, 2021

URL: https://oktagon.tv

Browser / Version: Firefox 90.0
Operating System: Linux
Tested Another Browser: Yes Other

Problem type: Site is not usable
Description: Browser unsupported
Steps to Reproduce:
Tha page says: "Browser is not supported"

View the screenshot Screenshot
Browser Configuration
  • None

From webcompat.com with ❤️

@webcompat-bot webcompat-bot added this to the needstriage milestone Aug 10, 2021
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine labels Aug 10, 2021
@softvision-raul-bucata
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@mmattq We appreciate your report. I was able to reproduce the issue on other devices as well:

Screenshot_10

Tested with:

Browser / Version: Firefox Release 90.0.1 (64-bit)/ Firefox Nightly 93.0a1 (2021-08-09) (64-bit)/Chrome Version 92.0.4515.131 (Official Build) (64-bit)
Operating System: Windows 10 PRO x64

Notes:

  1. Reproducible regardless of the status of ETP
  2. Reproducible on the latest build of Firefox Nightly
  3. Works as expected using Chrome:
    Screenshot_11

Moving this to NeedsDiagnosis for further investigations.

@softvision-raul-bucata softvision-raul-bucata changed the title oktagon.tv - site is not usable oktagon.tv - Firefox is an unsupported browser Aug 10, 2021
@softvision-raul-bucata softvision-raul-bucata added type-unsupported Doesn't support one or more browser severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. priority-normal labels Aug 10, 2021
@karlcow
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karlcow commented Oct 4, 2021

User Agent Sniffing.

      static isBrowser(e) {
        const t = this.parseUa().browser.name,
        a = this.parseUa().engine.name;
        switch (l['a'].info(`paper-browser :: browser ${ t }, engine ${ a }`), e) {
          default:
            return e === t;
          case u.BROWSERS.SAFARI:
            return e === t || 'Mobile Safari' === t;
          case u.BROWSERS.FIREFOX:
            return this.hasInstallTrigger() || e === t;
          case u.BROWSERS.EDGE_LEGACY:
            return 'Edge' === t && 'EdgeHTML' === a;
          case u.BROWSERS.EDGE_CHROMIUM:
            return 'Edge' === t && 'Blink' === a;
          case u.BROWSERS.INSTAGRAM:
            return t === u.BROWSERS.WEBKIT || t === u.BROWSERS.CHROME_WEBVIEW;
          case u.BROWSERS.OPERA:
            return e === t || this.hasChromeWebstore()
        }
      }

They need to be contacted to understand why they felt necessary to block Firefox.

@karlcow karlcow modified the milestones: needsdiagnosis, needscontact Oct 4, 2021
@webcompat-bot
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@karlcow karlcow added the type-uaoverride Require a UA override for working label Oct 4, 2021
@softvision-oana-arbuzov
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The issue has been fixed. The page loads now without displaying that Firefox is unsupported browser and I was able to sign in.
image

Tested with:
Browser / Version: Firefox Nightly 107.0a1 (2022-09-22), Firefox Release 150.0.1
Operating System: Ubuntu 20.04.2

@mmattq can you still reproduce it on your side?

[inv_38/2022]

@mmattq
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mmattq commented Sep 23, 2022

@softvision-oana-arbuzov now it works, thanks for your help.
Browser: Firefox 105.0
OS: Archlinux

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Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. type-uaoverride Require a UA override for working type-unsupported Doesn't support one or more browser
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