OTRS Out of Office filter
This module prevents tickets from reopening after receiving an out of office response to the closeing message. It is heavily inspired by this post on OtterHub.
Put these 2 files in the following locations (base path is the OTRS root path):
OutOfOffice.xmlinto the folder
OutOfOffice.pminto the folder
This module can be fully configured via the SysConfig module in OTRS. Please visit
Core::PostMaster inside the
Ticket group. After you enabled this module, there is one setting:
Match: This contains an array of substrings. These substrings will be matched case-insensitive against all incoming email subjects.
Debug: 1 = Enable additional debug messages (you need to create this parameter first)
If you encounter trouble, please raise an issue. If you think there is a feature missing, please raise an issue or create a pull request. Contributions are welcome.
This project is licensed under the MIT License.