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Support: The Final Frontire

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+# Support: The Final Frontier #
+
+## by Evan Machnic ##
+
+### Abstract ###
+
+So many companies are writing some kickass applications these days. They put
+months into designing, developing, and scaling the applications. After the
+applications are out in the wild, these companies also come to the realization
+that they have not thought about one of the most important parts: support
+for the applications. This talk focuses on one a very important but often
+neglected part of a company and ways to make sure you can have an awesome
+Support organization.
+
+### Additional Notes ###
+
+I have been working with Ruby since 2008 and currently work in Application
+Support at Engine Yard. We support some very large customers and ensure
+that they're applications meet their customers' demands.
+
+## Social ##
+
+* [http://broadmac.net](Broadmac)
+* [http://twitter.com/emachnic](@emachnic)
+* [https://github.com/emachnic](emachnic)
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