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Post‐Processing Operations Workflow

Wirecard TecDoc edited this page Jan 28, 2019 · 4 revisions

The Magento Shop Extension supports

  • payment cancelation (void)
  • full and partial amount invoice (capture)
  • full and partial amount credit memo (refund).

Cancel a Payment

After successful payment with order status Processing, orders can be canceled via Wirecard using the Magento order management.

  1. In your Magento Admin Panel, open Sales/Orders.
  2. Select the desired order.
  3. For online cancelation via Wirecard, click Cancel:
    RefundOrder

After successful online cancelation, the order status is Canceled.

Invoice a Payment

For payment methods with Payment Action set to Purchase:
After a successful payment, orders are invoiced automatically via Wirecard. No further action has to be taken.


For payment methods with Payment Action set to Authorization:
Orders can be invoiced via Wirecard using the Magento order management:

  1. In your Magento Admin Panel, open Sales/Orders.
  2. Click the desired order to select it.
  3. Click Invoice: RefundOrder
  4. A list of all ordered items is displayed. Here you can change the quantity for each product:
    PartialRefund
  5. For online invoice via Wirecard, click Submit Invoice.

After successful invoice, the order status is Processing, which makes a Credit Memo (refund) available.

Refund a Payment

After successful payment with final order status Processing, orders can be refunded via Wirecard using the Magento order management.

Important: All Credit Memos (refunds) of Wirecard payments are online refunds even though Magento sometimes refers to them as offline refunds.

  1. In your Magento Admin Panel, open Sales/Orders.
  2. Select the desired order.
  3. Click Credit Memo: RefundOrder
  4. A list of all paid items is displayed. Here you can change the quantity for each product: PartialRefund
  5. For online refund via Wirecard, click the corresponding button.

After successful online refund, the order status is Closed.

You can’t perform that action at this time.