Post‐Processing Operations Workflow

The Magento Shop Extension supports

• payment cancelation (void)
• full and partial amount invoice (capture)
• full and partial amount credit memo (refund).

Cancel a Payment

After successful payment with order status Processing, orders can be canceled via Wirecard using the Magento order management.

1. In your Magento Admin Panel, open Sales/Orders.
2. Select the desired order.
3. For online cancelation via Wirecard, click Cancel:
   

After successful online cancelation, the order status is Canceled.

Invoice a Payment

For payment methods with Payment Action set to Purchase:
After a successful payment, orders are invoiced automatically via Wirecard. No further action has to be taken.

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For payment methods with Payment Action set to Authorization:
Orders can be invoiced via Wirecard using the Magento order management:

1. In your Magento Admin Panel, open Sales/Orders.
2. Click the desired order to select it.
3. Click Invoice:
4. A list of all ordered items is displayed. Here you can change the quantity for each product:
   
5. For online invoice via Wirecard, click Submit Invoice.

After successful invoice, the order status is Processing, which makes a Credit Memo (refund) available.

Refund a Payment

After successful payment with final order status Processing, orders can be refunded via Wirecard using the Magento order management.

Important: All Credit Memos (refunds) of Wirecard payments are online refunds even though Magento sometimes refers to them as offline refunds.

1. In your Magento Admin Panel, open Sales/Orders.
2. Select the desired order.
3. Click Credit Memo:
4. A list of all paid items is displayed. Here you can change the quantity for each product:
5. For online refund via Wirecard, click the corresponding button.

After successful online refund, the order status is Closed.