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Post‐Processing Operations Workflow

Olivia Felsberger edited this page Mar 27, 2019 · 5 revisions

The Magento 2 Shop Extension supports

  • payment cancelation (void),
  • full amount capture and refund,
  • partial capture and partial refund.

Voiding a Payment

After successful payment with payment action Authorization, payments may be voided.

  1. On your Magento 2 admin panel select Sales/Orders. A list of all orders is shown: Voiding

  2. Click View to open the order you want to void.

  3. On the Order & Account Information page click Void: Voiding_3

  4. A popup window is displayed - confirm your action. Voiding_4

  5. Have a look at the Transactions. The Transaction Type should have changed to Void: Voiding_5

    Note: Only the transaction is voided. The stock remains unaffected.

  6. If needed, restore the stock by canceling the order. Return to the Order & Account Information page and click Cancel: Voiding_6

Capturing a Payment

After successful payment with payment action Authorization, the payment is not captured/invoiced yet. To capture the payment manually, you have to create an invoice for your order:

  1. On your Magento 2 admin panel select Sales/Orders. A list of all orders is shown:
    PostPro_Step1

  2. Click View to open the order you want to capture.

  3. On the Order & Account Information page click Invoice: Capturing_3

  4. For a partial-capture, update specific items to the desired quantity.

  5. From the Amount dropdown list select Amount: Capture Online and click Submit Invoice:
    Capturing_5

    Note: Make sure to always select Capture Online. Capture Offline will only decrease your stock without triggering payment.

  6. After successful online capture, the invoice status should be labeled as Paid on the Invoices page: Capturing_6

Refunding a Payment

Captured/invoiced payments can be refunded via Credit Memo. Credit memo creation should be done in the payment specific invoice, otherwise the credit memo will not be processed via Wirecard Payment Processing Gateway but offline.

  1. On your Magento 2 admin panel select Sales/Invoices. A list of all invoices is shown: Refunding

  2. Click View to open the invoice you want to refund.

  3. On the Order & Account Information page click Credit Memo. Refunding_3

  4. For a partial-refund, update specific items to the desired quantity.

  5. For captured/invoiced payments, a Refund button should be available: Refunding_5

    Note: Make sure to always select Refund. Refund Offline will affect your stock without triggering cash flow.

  6. After successful online refund, the credit memo status should be labeled as Refunded on the Credit Memos page: Refunding_6

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