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Better Error Messaging for Invalid URLs #8460
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Ran into this in #1648733-zen, where the user had entered the URL "Santara Net Review". |
Another in #1666486-zen - the user entered "La vie d'una Maison" |
#1667453-zen - the user entered "Datos". |
#1693402-zen, entered "mcgospelentertainment". |
Here's another who entered "Estanislao Mallofre Jane". #1749121-zen |
Another case in 1899497-zen. They've entered an apparently random sequence of numbers and letters. |
Another in 1923800-zen. Again, a random-looking sequence of numbers and letters. |
Raising in priority due to the number of user reports referenced. |
Thanks Sheri! |
I have made a design request for this and already received some tips. I also requested a copy for it. Once I get the copy, I'll open a PR for it. |
Expected behavior
If I enter an invalid URL at the login form, I expect to receive an informative, helpful error message that informs me why I'm not able to log into the app.
Actual behavior
The following error appears if I enter an invalid URL at the login form, which isn't that helpful to users:
"Couldn't connect to WordPress site. There is no valid WordPress site at this address. Check the site address (URL) you entered."
Screenshot:
Steps to reproduce the behavior
Tested on Pixel, alpha-132 of WordPress for Android
This was raised by @jtreanor and some other recent support rotations as a lot of support requests are made up of users who enter an invalid URL. More informative error messaging could have a positive impact on the number of incoming requests.
iOS version of this issue is here: wordpress-mobile/WordPress-iOS#10294
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