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Support: Truncate the log text so it fits in the ticket field. #12980
As noted on #12297 , the problem was:
When any request is created, we automatically take the
The limit on that field type isn't specified, and I got no response from Zendesk support. So I did some testing, and found that it'll handle about 50k characters. So that's the limit.
If the log text exceeds that limit, the text is truncated from the beginning so we get the last 50k characters (i.e. most recent).
Update release notes:
Oh but why not add it here just for the log size?