NBC unable to download videos

[harlanb]

Please follow the guide below

• You will be asked some questions and requested to provide some information, please read them carefully and answer honestly
• Put an x into all the boxes [ ] relevant to your issue (like that [x])
• Use Preview tab to see how your issue will actually look like

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Make sure you are using the latest version: run youtube-dl --version and ensure your version is 2016.09.19. If it's not read this FAQ entry and update. Issues with outdated version will be rejected.

• [x ] I've verified and I assure that I'm running youtube-dl 2016.09.19

Before submitting an issue make sure you have:

• [x ] At least skimmed through README and most notably FAQ and BUGS sections
• [x ] Searched the bugtracker for similar issues including closed ones

What is the purpose of your issue?

• [x ] Bug report (encountered problems with youtube-dl)
• Site support request (request for adding support for a new site)
• Feature request (request for a new functionality)
• Question
• Other

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The following sections concretize particular purposed issues, you can erase any section (the contents between triple ---) not applicable to your issue

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If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

Add -v flag to your command line you run youtube-dl with, copy the whole output and insert it here. It should look similar to one below (replace it with your log inserted between triple ```):

$ youtube-dl -v http://www.nbc.com/the-good-place/video/pilotflying/3100175
[debug] System config: []
[debug] User config: []
[debug] Command-line args: [u'-v', u'http://www.nbc.com/the-good-place/video/pilotflying/3100175']
[debug] Encodings: locale UTF-8, fs UTF-8, out UTF-8, pref UTF-8
[debug] youtube-dl version 2016.09.19
[debug] Python version 2.7.6 - Linux-3.13.0-37-generic-x86_64-with-LinuxMint-17.1-rebecca
[debug] exe versions: avconv 9.18-6, avprobe 9.18-6, ffmpeg N-76694-ga62178b, ffprobe N-76694-ga62178b, rtmpdump 2.4
[debug] Proxy map: {}
[NBC] 3100175: Downloading webpage
[ThePlatform] 3100175: Downloading webpage
[ThePlatform] 3100175: Downloading SMIL data
[ThePlatform] 3100175: Downloading m3u8 information
[ThePlatform] 3100175: Downloading JSON metadata
WARNING: Your copy of avconv is outdated and unable to properly mux separate video and audio files, youtube-dl will download single file media. Update avconv to version 10-0 or newer to fix this.
[debug] Invoking downloader on u'https://nbcmpx-vh.akamaihd.net/i/video/24/599/160915_3100175_Pilot_Flying_mpx_,1696,1296,896,696,496,306,150,240,64,.mp4.csmil/index_0_av.m3u8?null=0&id=AgBgE62EgPFbo9pb41cFt4ds5H84iy+1EuTP+ElKOz+h6uGZlTdQrAMn5zTZshUO2FEewv0+299jsw%3d%3d&hdntl=exp=1474604378~acl=%2fi%2fvideo%2f24%2f599%2f160915_3100175_Pilot_Flying_mpx_*~data=hdntl~hmac=2440bbcb6c4506c0201c0ed025445d6b33c7e76770efcd16c2109886b30a9d58'
[download] Destination: Pilot_Flying-3100175.mp4
WARNING: Your copy of avconv is outdated, update avconv to version 10-0 or newer if you encounter any errors.
[debug] avconv command line: avconv -y -headers 'Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip, deflate
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:10.0) Gecko/20150101 Firefox/47.0 (Chrome)
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Cookie: _alid_=oHuFETdW+h3r3zjEfUpQ9g==
' -i 'https://nbcmpx-vh.akamaihd.net/i/video/24/599/160915_3100175_Pilot_Flying_mpx_,1696,1296,896,696,496,306,150,240,64,.mp4.csmil/index_0_av.m3u8?null=0&id=AgBgE62EgPFbo9pb41cFt4ds5H84iy+1EuTP+ElKOz+h6uGZlTdQrAMn5zTZshUO2FEewv0+299jsw%3d%3d&hdntl=exp=1474604378~acl=%2fi%2fvideo%2f24%2f599%2f160915_3100175_Pilot_Flying_mpx_*~data=hdntl~hmac=2440bbcb6c4506c0201c0ed025445d6b33c7e76770efcd16c2109886b30a9d58' -c copy -f mp4 -bsf:a aac_adtstoasc file:Pilot_Flying-3100175.mp4.part
avconv version 9.18-6:9.18-0ubuntu0.14.04.1, Copyright (c) 2000-2014 the Libav developers
  built on Mar 16 2015 13:19:10 with gcc 4.8 (Ubuntu 4.8.2-19ubuntu1)
[https @ 0x2527160] HTTP error 403 Forbidden
Unable to open key file https://nbcmpx-vh.akamaihd.net/i/video/24/599/160915_3100175_Pilot_Flying_mpx_,1696,1296,896,696,496,306,150,240,64,.mp4.csmil/crypt.key?null=0&id=AgBgE62EgPFbo9pb41cFt4ds5H84iy+1EuTP+ElKOz+h6uGZlTdQrAMn5zTZshUO2FEewv0+299jsw%3d%3d&hdntl=exp=1474604378~acl=/i/video/24/599/160915_3100175_Pilot_Flying_mpx_*~data=hdntl~hmac=2440bbcb6c4506c0201c0ed025445d6b33c7e76770efcd16c2109886b30a9d58
[http @ 0x252b500] HTTP error 403 Forbidden
[crypto @ 0x252b300] Unable to open input
https://nbcmpx-vh.akamaihd.net/i/video/24/599/160915_3100175_Pilot_Flying_mpx_,1696,1296,896,696,496,306,150,240,64,.mp4.csmil/index_0_av.m3u8?null=0&id=AgBgE62EgPFbo9pb41cFt4ds5H84iy+1EuTP+ElKOz+h6uGZlTdQrAMn5zTZshUO2FEewv0+299jsw%3d%3d&hdntl=exp=1474604378~acl=%2fi%2fvideo%2f24%2f599%2f160915_3100175_Pilot_Flying_mpx_*~data=hdntl~hmac=2440bbcb6c4506c0201c0ed025445d6b33c7e76770efcd16c2109886b30a9d58: Input/output error


ERROR: ffmpeg exited with code 1
  File "/usr/lib/python2.7/runpy.py", line 162, in _run_module_as_main
    "__main__", fname, loader, pkg_name)
  File "/usr/lib/python2.7/runpy.py", line 72, in _run_code
    exec code in run_globals
  File "/usr/local/bin/youtube-dl/__main__.py", line 19, in <module>
    youtube_dl.main()
  File "/usr/local/bin/youtube-dl/youtube_dl/__init__.py", line 449, in main
    _real_main(argv)
  File "/usr/local/bin/youtube-dl/youtube_dl/__init__.py", line 439, in _real_main
    retcode = ydl.download(all_urls)
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 1791, in download
    url, force_generic_extractor=self.params.get('force_generic_extractor', False))
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 705, in extract_info
    return self.process_ie_result(ie_result, download, extra_info)
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 776, in process_ie_result
    new_result, download=download, extra_info=extra_info)
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 751, in process_ie_result
    return self.process_video_result(ie_result, download=download)
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 1435, in process_video_result
    self.process_info(new_info)
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 1699, in process_info
    success = dl(filename, info_dict)
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 1641, in dl
    return fd.download(name, info)
  File "/usr/local/bin/youtube-dl/youtube_dl/downloader/common.py", line 354, in download
    return self.real_download(filename, info_dict)
  File "/usr/local/bin/youtube-dl/youtube_dl/downloader/external.py", line 43, in real_download
    self.get_basename(), retval))
  File "/usr/local/bin/youtube-dl/youtube_dl/downloader/common.py", line 162, in report_error
    self.ydl.report_error(*args, **kargs)
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 568, in report_error
    self.trouble(error_message, tb)
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 530, in trouble
    tb_data = traceback.format_list(traceback.extract_stack())

[yan12125]

WARNING: Your copy of avconv is outdated and unable to properly mux separate video and audio files, youtube-dl will download single file media. Update avconv to version 10-0 or newer to fix this.

Could you update avconv or use --prefer-ffmpeg?

[yan12125]

OK the problem is still with the latest acvonv (v12_dev0-3198-g75d98e3). Please switch to ffmpeg.