Site support request: citytv.com

[ProgrammerAKL]

Please follow the guide below

• You will be asked some questions and requested to provide some information, please read them carefully and answer honestly
• Put an x into all the boxes [ ] relevant to your issue (like that [x])
• Use Preview tab to see how your issue will actually look like

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Make sure you are using the latest version: run youtube-dl --version and ensure your version is 2016.12.20. If it's not read this FAQ entry and update. Issues with outdated version will be rejected.

• I've verified and I assure that I'm running youtube-dl 2016.12.20

Before submitting an issue make sure you have:

• At least skimmed through README and most notably FAQ and BUGS sections
• Searched the bugtracker for similar issues including closed ones

What is the purpose of your issue?

• Bug report (encountered problems with youtube-dl)
• Site support request (request for adding support for a new site)
• Feature request (request for a new functionality)
• Question
• Other

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The following sections concretize particular purposed issues, you can erase any section (the contents between triple ---) not applicable to your issue

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If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

Add -v flag to your command line you run youtube-dl with, copy the whole output and insert it here. It should look similar to one below (replace it with your log inserted between triple ```):

$ youtube-dl -o "C:/citytvtest1" "http://citytv.com/toronto/video/?video=5234703586001" --no-check-certificate --ignore-errors --verbose
[debug] System config: []
[debug] User config: []
[debug] Command-line args: ['-o', 'C:/citytvtest1', 'http://citytv.com/toronto/v
ideo/?video=5234703586001', '--no-check-certificate', '--ignore-errors', '--verb
ose']
[debug] Encodings: locale cp1252, fs mbcs, out cp850, pref cp1252
[debug] youtube-dl version 2016.12.20
[debug] Python version 3.4.4 - Windows-7-6.1.7601-SP1
[debug] exe versions: none
[debug] Proxy map: {}
[generic] ?video=5234703586001: Requesting header
[redirect] Following redirect to http://www.citytv.com/toronto/video/?video=5234
703586001
[generic] ?video=5234703586001: Requesting header
WARNING: Falling back on generic information extractor.
[generic] ?video=5234703586001: Downloading webpage
[generic] ?video=5234703586001: Extracting information
ERROR: Unsupported URL: http://www.citytv.com/toronto/video/?video=5234703586001

Traceback (most recent call last):
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmph8curlv3\bu
ild\youtube_dl\YoutubeDL.py", line 694, in extract_info
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmph8curlv3\bu
ild\youtube_dl\extractor\common.py", line 358, in extract
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmph8curlv3\bu
ild\youtube_dl\extractor\generic.py", line 2453, in _real_extract
youtube_dl.utils.UnsupportedError: Unsupported URL: http://www.citytv.com/toront
o/video/?video=5234703586001
...
<end of log>

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If the purpose of this issue is a site support request please provide all kinds of example URLs support for which should be included (replace following example URLs by yours):

• Single video: http://citytv.com/toronto/video/?video=5234703586001
• Playlist: http://citytv.com/toronto/video/?playlist=expiring-episodes

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Description of your issue, suggested solution and other information

This website used the rtmpe protocol for a long time but seems to have changed recently. Brightcove was, and still is, involved. Requires Canadian IP address.
Please figure it out soon.