TMZ/KULTURA Failed to download m3u8 information

[RingoTheDog]

Please follow the guide below

• You will be asked some questions and requested to provide some information, please read them carefully and answer honestly
• Put an x into all the boxes [ ] relevant to your issue (like that [x])
• Use Preview tab to see how your issue will actually look like

---

Make sure you are using the latest version: run youtube-dl --version and ensure your version is 2017.03.10. If it's not read this FAQ entry and update. Issues with outdated version will be rejected.

• I've verified and I assure that I'm running youtube-dl 2017.03.10

Before submitting an issue make sure you have:

• At least skimmed through README and most notably FAQ and BUGS sections
• Searched the bugtracker for similar issues including closed ones

What is the purpose of your issue?

• Bug report (encountered problems with youtube-dl)
• Site support request (request for adding support for a new site)
• Feature request (request for a new functionality)
• Question
• Other

---

If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

Add -v flag to your command line you run youtube-dl with, copy the whole output and insert it here. It should look similar to one below (replace it with your log inserted between triple ```):

youtube-dl.py -v "http://www.tmz.com/videos/0_a2lkk7ba"
[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: ['-v', 'http://www.tmz.com/videos/0_a2lkk7ba']
[debug] Encodings: locale cp1252, fs mbcs, out cp850, pref cp1252
[debug] youtube-dl version 2017.03.10
[debug] Python version 3.5.1 - Windows-7-6.1.7601-SP1
[debug] exe versions: ffmpeg N-71727-g46778ab, ffprobe 3.2, rtmpdump 2.4
[debug] Proxy map: {}
[Kaltura] 0_a2lkk7ba: Downloading video info JSON
[Kaltura] 0_a2lkk7ba: Downloading m3u8 information
WARNING: Failed to download m3u8 information: HTTP Error 404: Not Found
[debug] Invoking downloader on 'http://cdnapi.kaltura.com/p/591531/sp/59153100/playManifest/entryId/0_a2lkk7ba/format/url/protocol/http/flavorId/0_h2n56l7t'
ERROR: unable to download video data: HTTP Error 404: Not Found
Traceback (most recent call last):
  File "C:\Transmogrifier\youtube-dl.py\youtube_dl\YoutubeDL.py", line 1791, in process_info
    success = dl(filename, info_dict)
  File "C:\Transmogrifier\youtube-dl.py\youtube_dl\YoutubeDL.py", line 1733, in dl
    return fd.download(name, info)
  File "C:\Transmogrifier\youtube-dl.py\youtube_dl\downloader\common.py", line 356, in download
    return self.real_download(filename, info_dict)
  File "C:\Transmogrifier\youtube-dl.py\youtube_dl\downloader\http.py", line 61, in real_download
    data = self.ydl.urlopen(request)
  File "C:\Transmogrifier\youtube-dl.py\youtube_dl\YoutubeDL.py", line 2093, in urlopen
    return self._opener.open(req, timeout=self._socket_timeout)
  File "C:\Program Files\Python35\lib\urllib\request.py", line 471, in open
    response = meth(req, response)
  File "C:\Program Files\Python35\lib\urllib\request.py", line 581, in http_response
    'http', request, response, code, msg, hdrs)
  File "C:\Program Files\Python35\lib\urllib\request.py", line 509, in error
    return self._call_chain(*args)
  File "C:\Program Files\Python35\lib\urllib\request.py", line 443, in _call_chain
    result = func(*args)
  File "C:\Program Files\Python35\lib\urllib\request.py", line 589, in http_error_default
    raise HTTPError(req.full_url, code, msg, hdrs, fp)
urllib.error.HTTPError: HTTP Error 404: Not Found

...
<end of log>

---

If the purpose of this issue is a site support request please provide all kinds of example URLs support for which should be included (replace following example URLs by yours):

• Single video: http://www.tmz.com/videos/0_a2lkk7ba/

---

Direct link to video: http://tmzvod-a.akamaihd.net/tmz/2017-03/13/0_a2lkk7ba_0_0ibfflsi.mp4
DOES WORK.

Thanks
Ringo

[RingoTheDog]

Just found another example: http://www.tmz.com/videos/0_lbsyncxu

youtube-dl.py -v "http://www.tmz.com/videos/0_lbsyncxu" [debug] System config: [] [debug] User config: [] [debug] Custom config: [] [debug] Command-line args: ['-v', 'http://www.tmz.com/videos/0_lbsyncxu'] [debug] Encodings: locale cp1252, fs mbcs, out cp850, pref cp1252 [debug] youtube-dl version 2017.08.13 [debug] Python version 3.5.1 - Windows-7-6.1.7601-SP1 [debug] exe versions: ffmpeg N-71727-g46778ab, ffprobe 3.2, rtmpdump 2.4 [debug] Proxy map: {} [Kaltura] 0_lbsyncxu: Downloading video info JSON [Kaltura] 0_lbsyncxu: Downloading m3u8 information WARNING: Failed to download m3u8 information: HTTP Error 404: Not Found [debug] Default format spec: bestvideo+bestaudio/best [debug] Invoking downloader on 'http://cdnapi.kaltura.com/p/591531/sp/59153100/playManifest/entryId/0_lbsyncxu/format/url/protocol/http/flavorId/0_u2afwawc' ERROR: unable to download video data: HTTP Error 404: Not Found Traceback (most recent call last): File "C:\Transmogrifier\youtube-dl.py\youtube_dl\YoutubeDL.py", line 1863, in process_info success = dl(filename, info_dict) File "C:\Transmogrifier\youtube-dl.py\youtube_dl\YoutubeDL.py", line 1805, in dl return fd.download(name, info) File "C:\Transmogrifier\youtube-dl.py\youtube_dl\downloader\common.py", line 361, in download return self.real_download(filename, info_dict) File "C:\Transmogrifier\youtube-dl.py\youtube_dl\downloader\http.py", line 61, in real_download data = self.ydl.urlopen(request) File "C:\Transmogrifier\youtube-dl.py\youtube_dl\YoutubeDL.py", line 2166, in urlopen return self._opener.open(req, timeout=self._socket_timeout) File "C:\Program Files\Python35\lib\urllib\request.py", line 471, in open response = meth(req, response) File "C:\Program Files\Python35\lib\urllib\request.py", line 581, in http_response 'http', request, response, code, msg, hdrs) File "C:\Program Files\Python35\lib\urllib\request.py", line 509, in error return self._call_chain(*args) File "C:\Program Files\Python35\lib\urllib\request.py", line 443, in _call_chain result = func(*args) File "C:\Program Files\Python35\lib\urllib\request.py", line 589, in http_error_default raise HTTPError(req.full_url, code, msg, hdrs, fp) urllib.error.HTTPError: HTTP Error 404: Not Found

link to direct video works via generic extractor:
https://tmzvod-a.akamaihd.net/tmz/2017-08/14/0_75vi7i8a_0_1krh2cpu.mp4

for some reason the KALTURA extractor is trying to download from this URL: http://cdnapi.kaltura.com/p/591531/sp/59153100/playManifest/entryId/0_lbsyncxu/format/url/protocol/http/flavorId/0_u2afwawc

....which does not appear to exist.

Thanks
Ringo

[diegorodriguezv]

Hi. This has been fixed by now. Both reported URLs are downloaded correctly. Please close. Thanks.