ERROR: Unable to download JSON metadata: HTTP Error 500: Internal Server Error (caused by HTTP Error())

[EverythingEverything]

Make sure you are using the latest version: run youtube-dl --version and ensure your version is 2017.06.23. If it's not read this FAQ entry and update. Issues with outdated version will be rejected.

• I've verified and I assure that I'm running youtube-dl 2017.06.23

Before submitting an issue make sure you have:

• At least skimmed through README and most notably FAQ and BUGS sections
• Searched the bugtracker for similar issues including closed ones

What is the purpose of your issue?

• Bug report (encountered problems with youtube-dl)
• Site support request (request for adding support for a new site)
• Feature request (request for a new functionality)
• Question
• Other

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The following sections concretize particular purposed issues, you can erase any section (the contents between triple ---) not applicable to your issue

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If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

Add -v flag to your command line you run youtube-dl with, copy the whole output and insert it here. It should look similar to one below (replace it with your log inserted between triple ```):

C:\Users\PC>"C:\Users\PC\Desktop\youtube-dl.exe" --all-subs --skip-download http://www.atresplayer.com/television/series/refugiados/temporada-1/capitulo-1-captulo_2015050700327.html
[AtresPlayer] capitulo-1-captulo: Downloading webpage
[AtresPlayer] 20150507-EPISODE-01001-false: Downloading player JSON
[AtresPlayer] capitulo-1-captulo: Downloading timestamp
[AtresPlayer] capitulo-1-captulo: Downloading windows video JSON
ERROR: Unable to download JSON metadata: HTTP Error 500: Internal Server Error (caused by HTTPError()); please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; type  youtube-dl -U  to update. Be sure to call youtube-dl with the --verbose flag and include its complete output.

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If the purpose of this issue is a site support request please provide all kinds of example URLs support for which should be included (replace following example URLs by yours):

• Single video: http://www.atresplayer.com/television/series/refugiados/temporada-1/capitulo-1-captulo_2015050700327.html

Note that youtube-dl does not support sites dedicated to copyright infringement. In order for site support request to be accepted all provided example URLs should not violate any copyrights.

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Description of your issue, suggested solution and other information

Hi there. I use Youtube-DL for a few days now, and I wanted to try it on Atresplayer. I can watch shows on that website and I wanted to download them with subtitles (they're available). But it just doesn't work. I don't know If i'm doing something wrong... so please, help me? I tried it in two ways : downloading only subtitles, and downloading only an episode. But it still doesn't work.

Regards

[dstftw]

You did not provide account credentials to youtube-dl.

[EverythingEverything]

Thank you for that quick reply. But... how am I supposed to do this, please?

[dstftw]

Read FAQ.