ITV: Video production has no renditions for DotCom platform #14944

CalebWhiting · 2017-12-10T04:01:18Z

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[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: [u'-v', u'https://www.itv.com/hub/through-the-keyhole/2a2271a0033']
[debug] Encodings: locale UTF-8, fs UTF-8, out UTF-8, pref UTF-8
[debug] youtube-dl version 2017.12.02
[debug] Python version 2.7.14 - Linux-4.14.0-041400-generic-x86_64-with-Ubuntu-17.10-artful
[debug] exe versions: ffmpeg 3.4, ffprobe 3.4, rtmpdump 2.4
[debug] Proxy map: {}
[debug] Using fake IP 25.62.55.185 (GB) as X-Forwarded-For.
[ITV] 2a2271a0033: Downloading webpage
[ITV] 2a2271a0033: Downloading XML
ERROR: ITV said: Video production has no renditions for DotCom platform.; please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; type  youtube-dl -U  to update. Be sure to call youtube-dl with the --verbose flag and include its complete output.
Traceback (most recent call last):
  File "/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 784, in extract_info
    ie_result = ie.extract(url)
  File "/bin/youtube-dl/youtube_dl/extractor/common.py", line 437, in extract
    ie_result = self._real_extract(url)
  File "/bin/youtube-dl/youtube_dl/extractor/itv.py", line 114, in _real_extract
    raise ExtractorError('%s said: %s' % (self.IE_NAME, fault_string))
ExtractorError: ITV said: Video production has no renditions for DotCom platform.; please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; type  youtube-dl -U  to update. Be sure to call youtube-dl with the --verbose flag and include its complete output.
...
<end of log>

Description of your issue, suggested solution and other information

For some reason this is only happening for me with this particular video, I've manually verified that the video will playback in the browser.

CalebWhiting · 2017-12-11T15:54:41Z

Just to clarify, I'm a UK resident, my IP address is not geo-restricted, from the log I assume it's trying to connect with a proxy, however there should be no need.

I forgot to mention I also tried providing ITV account credentials to program via '-u'

Edit: Tried '--no-geo-bypass' with no success.

ravonel · 2017-12-12T15:14:05Z

I've started to hit this problem more often as well, and I don't think it has anything to do with geo-restriction. It seems to do with the playlist service that youtube-dl's current ITV extractor tries to access, at https://secure-mercury.itv.com/PlaylistService.svc?wsdl
When I try to display the returned XML for the videos that won't download, I get:
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Body><GetPlaylistResponse xmlns="http://tempuri.org/"><GetPlaylistResult><Fault xmlns=""><faultcode>InvalidEntity</faultcode><faultstring>Video production has no renditions for DotCom platform.</faultstring></Fault></GetPlaylistResult></GetPlaylistResponse></s:Body></s:Envelope>
as opposed to the regular playlist with all the video and ad and whatever information.

That hasn't been for all the ITV videos, it just seems to be a tiny but annoying fraction, heh. I believe they're not always using secure-mercury now.
However, those videos all still play in the browser, so something must be working right. Looking at the network requests, it seems maybe there's a shift to a new playlist service? For your vid, that would be: https://magni.itv.com/playlist/itvonline/ITV/2_2271_0033.001
The relevant info seems to be there:

{
  "StatusCode" : 200,
  "AdditionalInfo" : {
    "TransactionId" : "oas-magni-360304-p5GnWf",
    "Message" : null
  },
  "Playlist" : {
    "VideoType" : "CATCHUP",
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}

ravonel · 2017-12-13T20:31:13Z

To clear up some information I might have been wrong on, I guess secure-mercury continues to be used, if you download the current pages, it's still the playlist link, but I guess there's some backend entry that maybe somebody has to manually add each video to? I've had videos fail to download with the same above error that then work a few days later when a newer episode has been added, I assume someone realizes they left something off. And that's not always the case, I tried a couple of my videos that haven't worked for weeks and Caleb's link above, still not working.

remitamine added account-needed geo-restricted labels Dec 10, 2017

dstftw closed this in 3fae11a Dec 13, 2017

skovatch mentioned this issue Dec 19, 2017

error: None of the specified formats were available..." Ascoware/get-iplayer-automator#95

Closed

baffled-mart mentioned this issue Dec 22, 2017

ITV failure to download some programmes (viewable on-line) monsieurvideo/get-flash-videos#221

Open

Vangelis66 mentioned this issue Jan 15, 2018

ITV Plugin - "sometimes" reports no playable streams found streamlink/streamlink#1436

Closed

1 of 3 tasks complete

ytdl-org / youtube-dl

ITV: Video production has no renditions for DotCom platform #14944

ITV: Video production has no renditions for DotCom platform #14944

CalebWhiting commented Dec 10, 2017 •

edited

CalebWhiting commented Dec 11, 2017 •

edited

ravonel commented Dec 12, 2017 •

edited

ravonel commented Dec 13, 2017

ytdl-org / youtube-dl

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ITV: Video production has no renditions for DotCom platform #14944

ITV: Video production has no renditions for DotCom platform #14944

Comments

CalebWhiting commented Dec 10, 2017 • edited

Please follow the guide below

Make sure you are using the latest version: run youtube-dl --version and ensure your version is 2017.12.02. If it's not, read this FAQ entry and update. Issues with outdated version will be rejected.

Before submitting an issue make sure you have:

What is the purpose of your issue?

Description of your issue, suggested solution and other information

CalebWhiting commented Dec 11, 2017 • edited

ravonel commented Dec 12, 2017 • edited

ravonel commented Dec 13, 2017

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CalebWhiting commented Dec 10, 2017 •

edited

Make sure you are using the latest version: run `youtube-dl --version` and ensure your version is 2017.12.02. If it's not, read this FAQ entry and update. Issues with outdated version will be rejected.

CalebWhiting commented Dec 11, 2017 •

edited

ravonel commented Dec 12, 2017 •

edited