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Unable to download from hotstar #15449

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lovablegce opened this issue Jan 29, 2018 · 3 comments
Closed

Unable to download from hotstar #15449

lovablegce opened this issue Jan 29, 2018 · 3 comments
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@lovablegce
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@lovablegce lovablegce commented Jan 29, 2018

Please follow the guide below

  • You will be asked some questions and requested to provide some information, please read them carefully and answer honestly
  • Put an x into all the boxes [ ] relevant to your issue (like this: [x])
  • Use the Preview tab to see what your issue will actually look like

Make sure you are using the latest version: run youtube-dl --version and ensure your version is 2018.01.27. If it's not, read this FAQ entry and update. Issues with outdated version will be rejected.

  • [x ] I've verified and I assure that I'm running youtube-dl 2018.01.27

Before submitting an issue make sure you have:

  • [ x] At least skimmed through the README, most notably the FAQ and BUGS sections
  • [x ] Searched the bugtracker for similar issues including closed ones

What is the purpose of your issue?

  • [x ] Bug report (encountered problems with youtube-dl)
  • Site support request (request for adding support for a new site)
  • Feature request (request for a new functionality)
  • Question
  • Other

The following sections concretize particular purposed issues, you can erase any section (the contents between triple ---) not applicable to your issue

If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

Add the -v flag to your command line you run youtube-dl with (youtube-dl -v <your command line>), copy the whole output and insert it here. It should look similar to one below (replace it with your log inserted between triple ```):

C:\Users\GaneshAjay>youtube-dl -v http://www.hotstar.com/tv/raja-rani/14230/swamiji-visits-karthik/1000202932
[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: ['-v', 'http://www.hotstar.com/tv/raja-rani/14230/swamiji-visits-karthik/1000202932']
[debug] Encodings: locale cp1252, fs mbcs, out cp437, pref cp1252
[debug] youtube-dl version 2018.01.27
[debug] Python version 3.4.4 (CPython) - Windows-10-10.0.16299
[debug] exe versions: ffmpeg N-89901-ga026a3efae, ffprobe N-89901-ga026a3efae
[debug] Proxy map: {}
[debug] Using fake IP 117.236.209.126 (IN) as X-Forwarded-For.
[hotstar:playlist] 14230: Downloading JSON metadata
[hotstar:playlist] 14064: Downloading JSON metadata
[download] Downloading playlist: 14064
[hotstar:playlist] playlist 14064: Collected 174 video ids (downloading 174 of them)
[download] Downloading video 1 of 174
[debug] Using fake IP 117.248.203.162 (IN) as X-Forwarded-For.
[HotStar] 1000202932: Downloading JSON metadata
[HotStar] 1000202932: Downloading JIO JSON metadata
[HotStar] 1000202932: Downloading m3u8 information
[debug] Default format spec: bestvideo+bestaudio/best
[debug] Invoking downloader on 'https://staragvod3-vh.akamaihd.net/i/videos/vijay/rajarani/174/1000202932_,54,106,180,400,800,1300,2000,3000,4500,_STAR.mp4.csmil/index_8_av.m3u8?null=0&id=AgDSEo3Vc3ACXNfkblp67jis834cVHvnmZ4pZ79qMCVEYece4KsIiFcfO9CSyi5FxQTlVoJN6VHKlg%3d%3d'
[download] Destination: Swamiji Visits Karthik-1000202932.mp4
[debug] ffmpeg command line: ffmpeg -y -loglevel verbose -headers "Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Encoding: gzip, deflate
User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:10.0) Gecko/20150101 Firefox/47.0 (Chrome)
Accept-Language: en-us,en;q=0.5
Cookie: _alid_=jOZ1S5DTFXNewGUovVg1GA==; hdntl=exp=1517303383~acl=%2f*~data=hdntl~hmac=ba537e23e324ff87af86cec2471bec0526b17b9c25119b95572a7a7dafa8bfd5
X-Forwarded-For: 117.248.203.162
" -i "https://staragvod3-vh.akamaihd.net/i/videos/vijay/rajarani/174/1000202932_,54,106,180,400,800,1300,2000,3000,4500,_STAR.mp4.csmil/index_8_av.m3u8?null=0&id=AgDSEo3Vc3ACXNfkblp67jis834cVHvnmZ4pZ79qMCVEYece4KsIiFcfO9CSyi5FxQTlVoJN6VHKlg%3d%3d" -c copy -f mp4 "-bsf:a" aac_adtstoasc "file:Swamiji Visits Karthik-1000202932.mp4.part"
ffmpeg version N-89901-ga026a3efae Copyright (c) 2000-2018 the FFmpeg developers
  built with gcc 7.2.0 (GCC)
  configuration: --enable-gpl --enable-version3 --enable-sdl2 --enable-bzlib --enable-fontconfig --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libfreetype --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libtheora --enable-libtwolame --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libzimg --enable-lzma --enable-zlib --enable-gmp --enable-libvidstab --enable-libvorbis --enable-libvo-amrwbenc --enable-libmysofa --enable-libspeex --enable-libxvid --enable-libmfx --enable-amf --enable-cuda --enable-cuvid --enable-d3d11va --enable-nvenc --enable-dxva2 --enable-avisynth
  libavutil      56.  7.100 / 56.  7.100
  libavcodec     58.  9.100 / 58.  9.100
  libavformat    58.  6.100 / 58.  6.100
  libavdevice    58.  0.101 / 58.  0.101
  libavfilter     7. 11.101 /  7. 11.101
  libswscale      5.  0.101 /  5.  0.101
  libswresample   3.  0.101 /  3.  0.101
  libpostproc    55.  0.100 / 55.  0.100
[tls @ 000001c5067edf40] Error in the pull function.


ERROR: ffmpeg exited with code 255
  File "__main__.py", line 19, in <module>
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\__init__.py", line 465, in main
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\__init__.py", line 455, in _real_main
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\YoutubeDL.py", line 1988, in download
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\YoutubeDL.py", line 795, in extract_info
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\YoutubeDL.py", line 994, in process_ie_result
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\YoutubeDL.py", line 856, in process_ie_result
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\YoutubeDL.py", line 795, in extract_info
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\YoutubeDL.py", line 849, in process_ie_result
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\YoutubeDL.py", line 1622, in process_video_result
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\YoutubeDL.py", line 1895, in process_info
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\YoutubeDL.py", line 1834, in dl
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\downloader\common.py", line 361, in download
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\downloader\external.py", line 57, in real_download
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\downloader\common.py", line 163, in report_error
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\YoutubeDL.py", line 612, in report_error
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpn97fzem4\build\youtube_dl\YoutubeDL.py", line 574, in trouble
...
<end of log>

If the purpose of this issue is a site support request please provide all kinds of example URLs support for which should be included (replace following example URLs by yours):

Note that youtube-dl does not support sites dedicated to copyright infringement. In order for site support request to be accepted all provided example URLs should not violate any copyrights.

Description of your issue, suggested solution and other information

Unable to download videos from Hotstar. Getting an error saying

"ERROR: ffmpeg exited with code 255"

Please help on the issue.
@rajucomp
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@rajucomp rajucomp commented Feb 1, 2018

I can download this from here. Here is the log

[hotstar:playlist] 14230: Downloading JSON metadata
[hotstar:playlist] 14064: Downloading JSON metadata
[download] Downloading playlist: 14064
[hotstar:playlist] playlist 14064: Collected 177 video ids (downloading 177 of them)
[download] Downloading video 1 of 177
[HotStar] 1000203416: Downloading JSON metadata
[HotStar] 1000203416: Downloading JIO JSON metadata
[HotStar] 1000203416: Downloading m3u8 information
[hlsnative] Downloading m3u8 manifest
[hlsnative] Total fragments: 213
[download] Destination: Sembaruthi's Request to the Police-1000203416.mp4
[download] 1.2% of ~735.14MiB at 2.09MiB/s ETA 07:46
ERROR: Interrupted by user

Try using --hls-prefer-native like this
youtube-dl.exe --hls-prefer-native http://www.hotstar.com/tv/raja-rani/14230/swamiji-visits-karthik/1000202932
@lovablegce
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@lovablegce lovablegce commented Feb 2, 2018

Yeah it is working now.. Thank you so much..
@lovablegce lovablegce closed this Feb 2, 2018
@apunadminhai
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@apunadminhai apunadminhai commented Oct 1, 2019 •
edited

i can't download this it says this video is drm protected

https://www.hotstar.com/tv/the-deuce/s-1189/they-can-never-go-home/1770021934

here is my log

C:\Users\PR>youtube-dl.exe -v https://www.hotstar.com/tv/the-deuce/s-1189/they-can-never-go-home/1770021934
[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: ['-v', 'https://www.hotstar.com/tv/the-deuce/s-1189/they-can-never-go-home/1770021934']
[debug] Encodings: locale cp1252, fs utf-8, out utf-8, pref cp1252
[debug] youtube-dl version 2019.09.28
[debug] Python version 3.7.4 (CPython) - Windows-10-10.0.17763-SP0
[debug] exe versions: none
[debug] Proxy map: {}
[hotstar] 1770021934: Downloading webpage
ERROR: This video is DRM protected.
Traceback (most recent call last):
File "c:\users\pr\python37\lib\site-packages\youtube_dl\YoutubeDL.py", line 796, in extract_info
ie_result = ie.extract(url)
File "c:\users\pr\python37\lib\site-packages\youtube_dl\extractor\common.py", line 530, in extract
ie_result = self._real_extract(url)
File "c:\users\pr\python37\lib\site-packages\youtube_dl\extractor\hotstar.py", line 119, in _real_extract
raise ExtractorError('This video is DRM protected.', expected=True)
youtube_dl.utils.ExtractorError: This video is DRM protected.
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@dstftw @rajucomp @lovablegce @apunadminhai
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