[Kaltura] Unable to download JSON metadata: HTTP Error 500: Internal Server Error

[alwc]

Make sure you are using the latest version: run youtube-dl --version and ensure your version is 2018.05.01. If it's not, read this FAQ entry and update. Issues with outdated version will be rejected.

• I've verified and I assure that I'm running youtube-dl 2018.05.01

Before submitting an issue make sure you have:

• At least skimmed through the README, most notably the FAQ and BUGS sections
• Searched the bugtracker for similar issues including closed ones
• Checked that provided video/audio/playlist URLs (if any) are alive and playable in a browser

What is the purpose of your issue?

• Bug report (encountered problems with youtube-dl)
• Site support request (request for adding support for a new site)
• Feature request (request for a new functionality)
• Question
• Other

---

If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

$ youtube-dl https://mediaspace.wisc.edu/media/CS+524+-+Lecture+25+-+NLP+algorithms/1_0mzs7fts --verbose
[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: [u'https://mediaspace.wisc.edu/media/CS+524+-+Lecture+25+-+NLP+algorithms/1_0mzs7fts', u'--verbose']
[debug] Encodings: locale UTF-8, fs utf-8, out UTF-8, pref UTF-8
[debug] youtube-dl version 2018.05.01
[debug] Python version 2.7.14 (CPython) - Darwin-15.6.0-x86_64-i386-64bit
[debug] exe versions: ffmpeg 4.0, ffprobe 4.0, rtmpdump 2.4
[debug] Proxy map: {}
[generic] 1_0mzs7fts: Requesting header
WARNING: Falling back on generic information extractor.
[generic] 1_0mzs7fts: Downloading webpage
[generic] 1_0mzs7fts: Extracting information
[Kaltura] 1_0mzs7fts: Downloading video info JSON
ERROR: Unable to download JSON metadata: HTTP Error 500: Internal Server Error (caused by HTTPError()); please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; type  youtube-dl -U  to update. Be sure to call youtube-dl with the --verbose flag and include its complete output.
  File "/usr/local/bin/youtube-dl/youtube_dl/extractor/common.py", line 519, in _request_webpage
    return self._downloader.urlopen(url_or_request)
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 2203, in urlopen
    return self._opener.open(req, timeout=self._socket_timeout)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 435, in open
    response = meth(req, response)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 548, in http_response
    'http', request, response, code, msg, hdrs)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 467, in error
    result = self._call_chain(*args)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 407, in _call_chain
    result = func(*args)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 654, in http_error_302
    return self.parent.open(new, timeout=req.timeout)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 435, in open
    response = meth(req, response)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 548, in http_response
    'http', request, response, code, msg, hdrs)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 467, in error
    result = self._call_chain(*args)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 407, in _call_chain
    result = func(*args)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 654, in http_error_302
    return self.parent.open(new, timeout=req.timeout)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 435, in open
    response = meth(req, response)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 548, in http_response
    'http', request, response, code, msg, hdrs)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 473, in error
    return self._call_chain(*args)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 407, in _call_chain
    result = func(*args)
  File "/usr/local/Cellar/python@2/2.7.14_3/Frameworks/Python.framework/Versions/2.7/lib/python2.7/urllib2.py", line 556, in http_error_default
    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)

[fnadde42]

I get the same error. I tried to run youtube-dl both with python2.7 and 3. Same error.

$ sudo youtube-dl -U
youtube-dl is up-to-date (2018.08.22)
$ youtube-dl https://media.csuchico.edu/media/0_2ljujwjg --verbose
[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: [u'https://media.csuchico.edu/media/0_2ljujwjg', u'--verbose']
[debug] Encodings: locale UTF-8, fs UTF-8, out UTF-8, pref UTF-8
[debug] youtube-dl version 2018.08.22
[debug] Python version 2.7.15rc1 (CPython) - Linux-4.15.0-20-generic-x86_64-with-LinuxMint-19-tara
[debug] exe versions: none
[debug] Proxy map: {}
[generic] 0_2ljujwjg: Requesting header
WARNING: Falling back on generic information extractor.
[generic] 0_2ljujwjg: Downloading webpage
[generic] 0_2ljujwjg: Extracting information
[Kaltura] 0_2ljujwjg: Downloading video info JSON
ERROR: Unable to download JSON metadata: HTTP Error 500: Internal Server Error (caused by HTTPError()); please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; type  youtube-dl -U  to update. Be sure to call youtube-dl with the --verbose flag and include its complete output.
  File "/usr/local/bin/youtube-dl/youtube_dl/extractor/common.py", line 599, in _request_webpage
    return self._downloader.urlopen(url_or_request)
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 2211, in urlopen
    return self._opener.open(req, timeout=self._socket_timeout)
  File "/usr/lib/python2.7/urllib2.py", line 435, in open
    response = meth(req, response)
  File "/usr/lib/python2.7/urllib2.py", line 548, in http_response
    'http', request, response, code, msg, hdrs)
  File "/usr/lib/python2.7/urllib2.py", line 467, in error
    result = self._call_chain(*args)
  File "/usr/lib/python2.7/urllib2.py", line 407, in _call_chain
    result = func(*args)
  File "/usr/lib/python2.7/urllib2.py", line 654, in http_error_302
    return self.parent.open(new, timeout=req.timeout)
  File "/usr/lib/python2.7/urllib2.py", line 435, in open
    response = meth(req, response)
  File "/usr/lib/python2.7/urllib2.py", line 548, in http_response
    'http', request, response, code, msg, hdrs)
  File "/usr/lib/python2.7/urllib2.py", line 467, in error
    result = self._call_chain(*args)
  File "/usr/lib/python2.7/urllib2.py", line 407, in _call_chain
    result = func(*args)
  File "/usr/lib/python2.7/urllib2.py", line 654, in http_error_302
    return self.parent.open(new, timeout=req.timeout)
  File "/usr/lib/python2.7/urllib2.py", line 435, in open
    response = meth(req, response)
  File "/usr/lib/python2.7/urllib2.py", line 548, in http_response
    'http', request, response, code, msg, hdrs)
  File "/usr/lib/python2.7/urllib2.py", line 473, in error
    return self._call_chain(*args)
  File "/usr/lib/python2.7/urllib2.py", line 407, in _call_chain
    result = func(*args)
  File "/usr/lib/python2.7/urllib2.py", line 556, in http_error_default
    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)