Can't download some ooyala videos

[Bunnicula2]

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Add the -v flag to your command line you run youtube-dl with (youtube-dl -v <your command line>), copy the whole output and insert it here. It should look similar to one below (replace it with your log inserted between triple ```):

[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: ['ooyala:hhetj0zje6rspfaezli6vmih7r2bqnlw', '-v']
[debug] Encodings: locale cp1252, fs mbcs, out cp437, pref cp1252
[debug] youtube-dl version 2018.07.21
[debug] Python version 3.4.4 (CPython) - Windows-7-6.1.7601-SP1
[debug] exe versions: ffmpeg 2.8.4
[debug] Proxy map: {}
[Ooyala] hhetj0zje6rspfaezli6vmih7r2bqnlw: Downloading JSON metadata
Traceback (most recent call last):
  File "__main__.py", line 19, in <module>
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpphie_b_3\build\youtube_dl\__init__.py", line 472, in main
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpphie_b_3\build\youtube_dl\__init__.py", line 462, in _real_main
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpphie_b_3\build\youtube_dl\YoutubeDL.py", line 2001, in download
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpphie_b_3\build\youtube_dl\YoutubeDL.py", line 792, in extract_info
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpphie_b_3\build\youtube_dl\extractor\common.py", line 502, in extract
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpphie_b_3\build\youtube_dl\extractor\ooyala.py", line 170, in _real_extract
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpphie_b_3\build\youtube_dl\extractor\ooyala.py", line 28, in _extract
IndexError: list index out of range

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Description of your issue, suggested solution and other information

I can download some ooyala videos using ooyala:, but some give me this error although they can be viewed onsite (for example this one can be found here on accuweather).

[remitamine]

youtube-dl ooyala:hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw
[Ooyala] hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw: Downloading JSON metadata
[Ooyala] hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw: Downloading JSON metadata
[Ooyala] hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw: Downloading MPD manifest
[Ooyala] hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw: Downloading m3u8 information
[download] Destination: Astronomer captures International Space Station transiting past the Sun-hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw.mp4
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100 2621k  100 2621k    0     0   168k      0  0:00:15  0:00:15 --:--:--  180k
[curl] Downloaded 2684527 bytes
[download] 100% of 2.56MiB in 00:15

[Bunnicula2]

Hmmm, I've tried it again now

[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: ['-v', 'ooyala:hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw']
[debug] Encodings: locale cp1252, fs mbcs, out cp437, pref cp1252
[debug] youtube-dl version 2018.07.21
[debug] Python version 3.4.4 (CPython) - Windows-7-6.1.7601-SP1
[debug] exe versions: ffmpeg 2.8.4
[debug] Proxy map: {}
[Ooyala] hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw: Downloading JSON metadata
[Ooyala] hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw: Downloading JSON metadata
[Ooyala] hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw: Downloading MPD manifest
[Ooyala] hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw: Downloading m3u8 information
[debug] Default format spec: bestvideo+bestaudio/best
[debug] Invoking downloader on 'http://ak-accuweather.akamaized.net/efdfceaa-55bc-4364-97e2-b364107f932b/hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw.ism/QualityLevels(1811000)/Manifest(video,format=m3u8-aapl)'
[hlsnative] Downloading m3u8 manifest
[hlsnative] Total fragments: 3
[download] Destination: Astronomer captures International Space Station transiting past the Sun-hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw.fhls-1996.mp4
[download] 100% of 2.47MiB in 00:00
[debug] Invoking downloader on 'http://ak-accuweather.akamaized.net/efdfceaa-55bc-4364-97e2-b364107f932b/hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw.ism/QualityLevels(127000)/Manifest(aac_eng_2_127_2_1,format=m3u8-aapl)'
[hlsnative] Downloading m3u8 manifest
[hlsnative] Total fragments: 3
[download] Destination: Astronomer captures International Space Station transiting past the Sun-hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw.fhls-137.mp4
[download] 100% of 189.10KiB in 00:00
[ffmpeg] Merging formats into "Astronomer captures International Space Station transiting past the Sun-hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw.mp4"
[debug] ffmpeg command line: ffmpeg -y -i "file:Astronomer captures International Space Station transiting past the Sun-hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw.fhls-1996.mp4" -i "file:Astronomer captures International Space Station transiting past the Sun-hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw.fhls-137.mp4" -c copy -map "0:v:0" -map "1:a:0" "file:Astronomer captures International Space Station transiting pastthe Sun-hheTJ0ZjE6rspfaEzlI6VMiH7R2BqNlw.temp.mp4"
ERROR: Conversion failed!
Traceback (most recent call last):
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpphie_b_3\build\youtube_dl\YoutubeDL.py", line 2047, in post_process
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpphie_b_3\build\youtube_dl\postprocessor\ffmpeg.py", line 479, in run
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\rg3\tmpphie_b_3\build\youtube_dl\postprocessor\ffmpeg.py", line 204, in run_ffmpeg_multiple_files
youtube_dl.postprocessor.ffmpeg.FFmpegPostProcessorError: Conversion failed!

This happened to me once before, yesterday. I get three MP4 files, one of which is video, one is audio and one is garbage. I can combine video and audio into a complete file manually with mkvmerge. This could be due to my old ffmpeg version.

After downloading one video which failed gracefully like this yesterday, I had three videos fail with IndexError. Maybe this is some form of throttling?

I've now downloaded the space station video several times (deleting the MP4 files each time), but I can't download any other videos from AccuWeather. Can you try going to AccuWeather (e.g. here) and downloading at least several different videos? (the video id is always at the end of the URL)

[remitamine]

This could be due to my old FFmpeg version.

yes, it is.

(the video id is always at the end of the URL)

AccuWeather converts Ooyala id into lowercase, instead use the actual Ooyala id, in your example(https://www.accuweather.com/en/videos/drivers-plow-through-severe-flood-in-savannah-georgia/ewnxlzzje6zh_9t_mzckfg81edfnqw4t) the actual id is EwNXlzZjE6zh_9t_MzckFG81edfNQw4t not ewnxlzzje6zh_9t_mzckfg81edfnqw4t.

also, did you try to use AccuWeather URLs directly with youtube-dl, one of the Ooyala patterns is present in the source of the web pages(OO.Player.create) and should be matched by youtube-dl(can't test it locally).

[Bunnicula2]

Indeed, you're right. I wonder how I didn't notice that. The URL did display in mixed case at least once since I could download it, but I'm getting invalid lowercase URLs now...

I get a different error trying to download from AccuWeather directly, I'll open another issue for that.