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ExtractorError: Login failed; make sure your credentials are correct and try again. #18510

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nietakipawel opened this issue Dec 13, 2018 · 1 comment

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@nietakipawel
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@nietakipawel nietakipawel commented Dec 13, 2018

Please follow the guide below

  • You will be asked some questions and requested to provide some information, please read them carefully and answer honestly
  • Put an x into all the boxes [ ] relevant to your issue (like this: [x])
  • Use the Preview tab to see what your issue will actually look like

Make sure you are using the latest version: run youtube-dl --version and ensure your version is 2018.12.09. If it's not, read this FAQ entry and update. Issues with outdated version will be rejected.

  • [x ] I've verified and I assure that I'm running youtube-dl 2018.12.09

Before submitting an issue make sure you have:

  • [x ] At least skimmed through the README, most notably the FAQ and BUGS sections
  • [x ] Searched the bugtracker for similar issues including closed ones
  • [x ] Checked that provided video/audio/playlist URLs (if any) are alive and playable in a browser

What is the purpose of your issue?

  • [ x] Bug report (encountered problems with youtube-dl)
  • Site support request (request for adding support for a new site)
  • Feature request (request for a new functionality)
  • Question
  • Other


If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

Add the -v flag to your command line you run youtube-dl with (youtube-dl -v <your command line>), copy the whole output and insert it here. It should look similar to one below (replace it with your log inserted between triple ```):

[debug] Encodings: locale UTF-8, fs UTF-8, out UTF-8, pref UTF-8
[debug] youtube-dl version 2018.12.09
[debug] Python version 2.7.15+ (CPython) - Linux-4.18.0-12-generic-x86_64-with-Ubuntu-18.10-cosmic
[debug] exe versions: none
[debug] Proxy map: {}
[safari:course] Downloading login form
[safari:course] Logging in
ERROR: Login failed; make sure your credentials are correct and try again.
Traceback (most recent call last):
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 793, in extract_info
    ie_result = ie.extract(url)
  File "/usr/local/bin/youtube-dl/youtube_dl/extractor/common.py", line 507, in extract
    self.initialize()
  File "/usr/local/bin/youtube-dl/youtube_dl/extractor/common.py", line 411, in initialize
    self._real_initialize()
  File "/usr/local/bin/youtube-dl/youtube_dl/extractor/safari.py", line 27, in _real_initialize
    self._login()
  File "/usr/local/bin/youtube-dl/youtube_dl/extractor/safari.py", line 69, in _login
    expected=True)
ExtractorError: Login failed; make sure your credentials are correct and try again.

...
<end of log>

If the purpose of this issue is a site support request please provide all kinds of example URLs support for which should be included (replace following example URLs by yours):

Note that youtube-dl does not support sites dedicated to copyright infringement. In order for site support request to be accepted all provided example URLs should not violate any copyrights.


Description of your issue, suggested solution and other information

Hi, its about safaribooks, two days back was able to download video using youtube-dl, since yesterday - nothing. Credentials verified, twice. Thanks much

@kutkin54
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@kutkin54 kutkin54 commented Dec 15, 2018

Sir, I am having the same issue as well. I was using youtube-dl to access the content from safaribooksonline. The same username and password have been successfully used to login to its website. So, there are no issue with the credential, by right.I have attached an image of the error message. Please
provide further help to resolve this issue soon.
extraction_fail

@dstftw dstftw closed this in 7f41a59 Dec 15, 2018
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