Kaltura extractor error (caused by KeyError('dataUrl'))

[SillyScribe95]

Checklist

• I'm reporting a broken site support
• I've verified that I'm running youtube-dl version 2019.11.05
• I've checked that all provided URLs are alive and playable in a browser
• I've checked that all URLs and arguments with special characters are properly quoted or escaped
• I've searched the bugtracker for similar issues including closed ones

Verbose log

 youtube-dl -v https://media.ed.ac.uk/media/1_q3h9qtq2
[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: ['-v', 'https://media.ed.ac.uk/media/1_q3h9qtq2']
[debug] Encodings: locale UTF-8, fs utf-8, out UTF-8, pref UTF-8
[debug] youtube-dl version 2019.11.05
[debug] Python version 3.7.3 (CPython) - Darwin-18.7.0-x86_64-i386-64bit
[debug] exe versions: ffmpeg 4.2.1, ffprobe 4.2.1, rtmpdump 2.4
[debug] Proxy map: {}
[generic] 1_q3h9qtq2: Requesting header
WARNING: Falling back on generic information extractor.
[generic] 1_q3h9qtq2: Downloading webpage
[generic] 1_q3h9qtq2: Extracting information
[Kaltura] 1_q3h9qtq2: Downloading video info JSON
ERROR: An extractor error has occurred. (caused by KeyError('dataUrl')); please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; see  https://yt-dl.org/update  on how to update. Be sure to call youtube-dl with the --verbose flag and include its complete output.
Traceback (most recent call last):
  File "/miniconda3/lib/python3.7/site-packages/youtube_dl/extractor/common.py", line 530, in extract
    ie_result = self._real_extract(url)
  File "/miniconda3/lib/python3.7/site-packages/youtube_dl/extractor/kaltura.py", line 291, in _real_extract
    data_url = info['dataUrl']
KeyError: 'dataUrl'
Traceback (most recent call last):
  File "/miniconda3/lib/python3.7/site-packages/youtube_dl/extractor/common.py", line 530, in extract
    ie_result = self._real_extract(url)
  File "/miniconda3/lib/python3.7/site-packages/youtube_dl/extractor/kaltura.py", line 291, in _real_extract
    data_url = info['dataUrl']
KeyError: 'dataUrl'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/miniconda3/lib/python3.7/site-packages/youtube_dl/YoutubeDL.py", line 796, in extract_info
    ie_result = ie.extract(url)
  File "/miniconda3/lib/python3.7/site-packages/youtube_dl/extractor/common.py", line 543, in extract
    raise ExtractorError('An extractor error has occurred.', cause=e)
youtube_dl.utils.ExtractorError: An extractor error has occurred. (caused by KeyError('dataUrl')); please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; see  https://yt-dl.org/update  on how to update. Be sure to call youtube-dl with the --verbose flag and include its complete output.

Description

WRITE DESCRIPTION HERE

[Meep3692]

I am also having this issue on version 2020.01.24 attempting to download a video from Carleton University mediaspace which also uses Kaltura.

[debug] System config: []
[debug] User config: ['-o', '%(title)s.%(ext)s']
[debug] Custom config: []
[debug] Command-line args: ['--verbose', 'https://mediaspace.carleton.ca/media/0_8v3v7i0n']
[debug] Encodings: locale cp1252, fs mbcs, out cp1252, pref cp1252
[debug] youtube-dl version 2020.01.24
[debug] Python version 3.4.4 (CPython) - Windows-8.1-6.3.9600
[debug] exe versions: ffmpeg 3.4
[debug] Proxy map: {}
[generic] 0_8v3v7i0n: Requesting header
WARNING: Falling back on generic information extractor.
[generic] 0_8v3v7i0n: Downloading webpage
[generic] 0_8v3v7i0n: Extracting information
[Kaltura] 0_8v3v7i0n: Downloading video info JSON
ERROR: An extractor error has occurred. (caused by KeyError('dataUrl',)); please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; type  youtube-dl -U  to update. Be sure to call youtube-dl with the --verbose flag and include its complete output.
Traceback (most recent call last):
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpw0w300z1\build\youtube_dl\extractor\common.py", line 530, in extract
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpw0w300z1\build\youtube_dl\extractor\kaltura.py", line 291, in _real_extract
KeyError: 'dataUrl'
Traceback (most recent call last):
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpw0w300z1\build\youtube_dl\extractor\common.py", line 530, in extract
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpw0w300z1\build\youtube_dl\extractor\kaltura.py", line 291, in _real_extract
KeyError: 'dataUrl'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpw0w300z1\build\youtube_dl\YoutubeDL.py", line 796, in extract_info
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpw0w300z1\build\youtube_dl\extractor\common.py", line 543, in extract
youtube_dl.utils.ExtractorError: An extractor error has occurred. (caused by KeyError('dataUrl',)); please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; type  youtube-dl -U  to update. Be sure to call youtube-dl with the --verbose flag and include its complete output.

If it helps any I downloaded the source and added a print(info) just before line 291 in kaltura.py and got this:

{'code': 'ENTRY_ID_NOT_FOUND', 'message': 'Entry id "0_8v3v7i0n" not found', 'objectType': 'KalturaAPIException', 'args': {'ENTRY_ID': '0_8v3v7i0n'}}