Viki.com Only 480p available

[zackmark29]

Checklist

• I'm reporting a broken site support
• I've verified that I'm running youtube-dl version 2020.05.03
• I've checked that all provided URLs are alive and playable in a browser
• I've checked that all URLs and arguments with special characters are properly quoted or escaped
• I've searched the bugtracker for similar issues including closed ones

Verbose log

WITHOUT CREDENTIALS:

[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: ['-F', 'https://www.viki.com/videos/1066564v-the-producers-episode-1', '-v']
[debug] Encodings: locale cp1252, fs mbcs, out cp437, pref cp1252
[debug] youtube-dl version 2020.05.03
[debug] Python version 3.4.4 (CPython) - Windows-10-10.0.18362
[debug] exe versions: ffmpeg git-2020-05-01-39fb1e9, ffprobe git-2020-05-01-39fb1e9
[debug] Proxy map: {}
[viki] 1066564v: Downloading video JSON
[viki] 1066564v: Downloading video streams JSON
[info] Available formats for 1066564v:
format code  extension  resolution note
mpd-http     mpd        unknown
360p-https   mp4        360p
480p-https   mp4        480p       (best)

WITH CREDENTIALS:

[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: ['--username', 'PRIVATE', '--password', 'PRIVATE', '-F', 'https://www.viki.com/videos/1066564v-the-producers-episode-1', '-v']
[debug] Encodings: locale cp1252, fs mbcs, out cp437, pref cp1252
[debug] youtube-dl version 2020.05.03
[debug] Python version 3.4.4 (CPython) - Windows-10-10.0.18362
[debug] exe versions: ffmpeg git-2020-05-01-39fb1e9, ffprobe git-2020-05-01-39fb1e9
[debug] Proxy map: {}
[viki] Logging in
ERROR: Unable to download JSON metadata: HTTP Error 403: Forbidden (caused by HTTPError()); please report this issue on https://yt-dl.org/bug . Make sure you are using the latest version; type  youtube-dl -U  to update. Be sure to call youtube-dl with the --verbose flag and include its complete output.
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpybwhja3m\build\youtube_dl\extractor\common.py", line 627, in _request_webpage
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpybwhja3m\build\youtube_dl\YoutubeDL.py", line 2238, in urlopen
  File "C:\Python\Python34\lib\urllib\request.py", line 470, in open
  File "C:\Python\Python34\lib\urllib\request.py", line 580, in http_response
  File "C:\Python\Python34\lib\urllib\request.py", line 508, in error
  File "C:\Python\Python34\lib\urllib\request.py", line 442, in _call_chain
  File "C:\Python\Python34\lib\urllib\request.py", line 588, in http_error_default

Description

Why 480p only best available for viki.com?
And when I try to use my credentials I received an error above

[dstftw]

Ask them why.