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It's possible to put your Telegram bot communication into Zammad. To do so, you need to follow these steps.

Note: Your Zammad instance needs to be publicly available via HTTPS (we use Telegram WebHooks).

Register a Telegram bot app

Register your Telegram bot via your Telegram client, see also here:

Go to BotFather

inital page

Register a new bot by using "/newbot" and define its name and username


All done, you will get your Telegram bot API token

bot has been created

Configure Zammad as Telegram bot

Go to "Admin -> Channels -> Telegram" and click "Add Bot"

Admin -> Channels -> Telegram

Enter your "API Token", your "welcome message" and set the incoming group.

Telegram bot added

Done, your Zammad is configured as Telegram bot now.

Start using your new channel

Go to your Telegram client, search for your new Telegram bot and start writing a message.

search for bot

enter a new message

first message

After a few seconds a new message in Zammad appears.

A new Ticket - the message - just reply

Just click on reply button (as you do it for emails) to send a reply.

Ticket reply

The message will appear in your Telegram client.

enter a new message

You can’t perform that action at this time.