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Zammad

Do you receive many emails and want to answer them with a team of agents?

You're going to love Zammad!

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3).

The code is open source, and available on GitHub!