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Welcome to Zammad's documentation!

The Zammad documentation consists of three parts:

This system documentation for Zammad is organized into a couple of sections:

.. toctree::
   :maxdepth: 2
   :caption: About

   about-zammad


.. toctree::
   :maxdepth: 2
   :caption: Prerequisites

   prerequisites-software
   prerequisites-hardware


.. toctree::
   :maxdepth: 2
   :caption: Installation & Update

   install-source
   install-centos
   install-debian
   install-ubuntu
   install-suse
   install-elasticsearch
   install-docker-compose
   install-update


.. toctree::
   :maxdepth: 2
   :caption: Getting started

   getting-started-first-steps


.. toctree::
   :maxdepth: 2
   :caption: Migration

   migration-otrs
   migration-zendesk


.. toctree::
   :maxdepth: 2
   :glob:
   :caption: General

   general-ticket
   general-search
   general-glossary


.. toctree::
   :maxdepth: 2
   :glob:
   :caption: Channels

   channel-mail
   channel-form
   channel-chat
   channel-twitter
   channel-facebook
   channel-telegram
   channel-fetchmail


.. toctree::
   :maxdepth: 3
   :glob:
   :caption: Administration via webfrontend

   admin-webfrontend-trigger
   admin-webfrontend-security-thirdparty


.. toctree::
  :maxdepth: 2
  :glob:
  :caption: Administration via console

  admin-console


.. toctree::
   :maxdepth: 2
   :glob:
   :caption: Contributing / Development

   contributing-start
   contributing-branches
   contributing-packages
   contributing-ci
   contributing-code-quality
   contributing-install-docker
   contributing-install-vagrant


.. toctree::
   :maxdepth: 2
   :glob:
   :caption: REST API

   api-intro
   api-user
   api-organization
   api-group
   api-ticket
   api-ticket-state
   api-ticket-priority
   api-ticket-article
   api-notification
   api-object
   api-tags
   api-user_access_token


.. toctree::
   :maxdepth: 2
   :glob:
   :caption: CTI API

   cti-api-intro
   cti-api-push


.. toctree::
   :maxdepth: 2
   :glob:
   :caption: Appendix


   appendix-backup-and-restore
   appendix-configure-env-vars
   appendix-repo-file
   appendix-privacy