auto completion for user selection dialogues are not consistent

[MrGeneration]

Infos:

• Used Zammad version: 2.8
• Installation method (source, package, ..): any
• Operating system: any
• Database + version: any
• Elasticsearch version: any
• Browser + version: any

Expected behavior:

When handling customer data within Zammad, the agent/admin should always see the E-Mail-Address of the user, as you might not be able to find the correct user (without trying) if having more than one identical user.

This affects

• New Ticket dialogue
• Reply dialogue (via button)
• Reply dialogue (manual)
• Trigger and Scheduler

Actual behavior:

There are two ways how the auto completion and general look of customer information looks like when selecting customers, replying and forwarding. This is not consequent and -especially on creating new tickets- might cause confusion and more work than it should be.

Examples

This is how Customer and CC looks like when creating a new ticket:

This is what it looks like when pressing on "reply":

Manually entering E-Mail-Adresses within replying on a ticket is consequent (and how it should be):

Kinda optional but when we're working on consistent UI stuff, this should also apply schedulers and triggers:

Wanted stuff

The e-mail address should appear behind the user name, the to field (especially when pressing on "reply" should contain the FROM-Name.

Yes I'm sure this is a bug and no feature request or a general question.

[martinvonwittich]

Related issue: #2275

[martinvonwittich]

I decided that this would be a good starting point to figure out how to hack Zammad, so I've attempted to fix this issue myself: martinvonwittich@5826ee8

This displays the email address of the customer in the following places:

• New Ticket dialogue
• Trigger and Scheduler

but not in the reply dialogues. I haven't yet been able to figure out how those work :/

I've decided just to use the same style that's already used for the organization, but I've added a new CSS class .recipientList-email for that purpose so that it can be easily styled differently, if necessary.

Do I need to do anything else? Does this require writing tests? Sorry, completely new to this :)

[MrGeneration]

Hey Felix,

could you please take a look at this? :)

[martinvonwittich]

Should I just go ahead and create a merge request to speed this up? ^^

[MrGeneration]

Hey Martin,

if you have time for this a crontribution / MR would be amazing. :-)