email filter issues - unable to set additional ticket attributes

[jacotec]

I had a look to the email filters, installing the current develop version. There are mainly two issues, I hope they will do it into the 1.01 release.

The background is that I need a mechanism to exclude some incoming mails from generating the autoreply to the customer "You email has been received as ticket blablabla...". These are automated messages (Reschedule of Basketball Games), but a response is distributed to the round, so I'd cause some anger if I'll generate a response with a ticket number for each incoming email ;-)

The same will apply for mailing lists.

My first attempt was to change the customer to a "No reply" customer I've created. However, reassigning the customer does not work:

Entering any first letter of a customer did not bring up any customer entries. Entering the customer name "free sytle" does also not change the customer name in the incoming ticket. So that definitely does not work in any way.

Selecting "Owner" gives me the option to create a new customer - but a customer can't be the owner of a ticket:

And my customer "No Reply" ist listed in the "Owner" selection - which is as wrong as before:

Finally: It would be perfect to use a customer field in the ticket set to have the free ability to filter any messages. I've created a boolean option "mute_auto" in the Ticket properties, I can use them anywhere in the system, i.e. in trigger conditions:

BUT: It's absolutely missing in the email filters! I can't select my option to be set in the email filters :-((
If the customer options would be included in the email filters, I'd be able to go live with my installation. And I'd really love to continue testing in a "real" enviromnment ;-)

[martini]

2 issues

• unable to set owner + customer -> It's a real bug for patch level Unable to set owner + customer in postmaster/email filter #419
• unable to set additional ticket attributes -> It's a enhancement, will be handled in this issue.

[martini]

🎵

[jacotec]

Phantastic! 👍🏻 Works like a charm!