SMS linking

Start a conversation on the web messenger... and then continue on your phone! 🎉 This will be enabled in the web messenger if you have the Twilio integration set up.

User linking on the Web Messenger

User linking allows users to continue a conversation on another messaging channel such as Facebook Messenger, WeChat, Telegram, or SMS. The context is preserved and the conversation will appear as one in your chat system/CRM. Learn more about user linking here.