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BUG: Incorrect URL forming in Status View (Medium) #506
There a bug in Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt leading to incorrect forming of the URL under CustomerID for the Medium view on the Status View page.
Actual behavior
The formed link is https://address/otrs/[%%20Env(
Expected behavior
Link link should be https://address/otrs/index.pl?Action=AgentCustomerInformationCenter;CustomerID=whatever
Solution
The href is missing Interpolate in href="[% Config("CustomerDBLink") %]"
--- a/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt
+++ b/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt
@@ -209,7 +209,7 @@
[% IF Data.IsITSMIncidentProblemManagementInstalled %]
<td>
[% RenderBlockStart("CustomerIDRW") %]
- <label>[% Translate("CustomerID") | html %]</label><a href="[% Config("CustomerDBLink") %]" class="AsPopup PopupType_TicketAction" [% Config("CustomerDBLinkTarget") %]>[% Data.CustomerID | html %]</a>
+ <label>[% Translate("CustomerID") | html %]</label><a href="[% Config("CustomerDBLink") | Interpolate %]" class="AsPopup PopupType_TicketAction" [% Config("CustomerDBLinkTarget") %]>[% Data.CustomerID | html %]</a>
[% RenderBlockEnd("CustomerIDRW") %]
[% RenderBlockStart("CustomerIDRO") %]
<label>[% Translate("CustomerID") | html %]</label>[% Data.CustomerID | html %]
Activity
[-]Incorrect URL forming in Status View (Medium)[/-][+]BUG: Incorrect URL forming in Status View (Medium)[/+]NiklasSchmitt commentedon Nov 8, 2023
internal issue: 769
Affects Znuny LTS and also Znuny 7.
NiklasSchmitt commentedon Nov 30, 2023
Fixed with the following commits: