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Bug - Znuny 7.0.12 does not save drafts #507

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zweigleisig opened this issue Nov 8, 2023 · 4 comments
Closed

Bug - Znuny 7.0.12 does not save drafts #507

zweigleisig opened this issue Nov 8, 2023 · 4 comments
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1 - 🐞 bug 🐞 An issue with the system. 4 - internal Issue/MR 4 - verified This issue or pull request was verified.

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@zweigleisig
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zweigleisig commented Nov 8, 2023

Environment

  • OS: n.a.
  • Browser: n.a.
  • Znuny version: 7.0.12

Expected behaviour

Drafts should be stored completely

Actual behaviour

In Zununy 7.0.12, if you write a reply to an ticket article and save it as a draft, the written text is not saved. The saved draft has the attachments attached and the title assigned, but the actual draft text is gone. When I look in the database I see that the text was not saved, so the problem is with saving the draft, not with opening the draft later.

How to reproduce

Steps to reproduce the behavior:

  1. Open a ticket
  2. Reply using a template
  3. Write text and add attachments
  4. Store draft
  5. Check draft

Additional information

none

Screenshots

none

@hanneshal hanneshal changed the title Zununy 7.0.12 does not save drafts Bug - Znuny 7.0.12 does not save drafts Nov 8, 2023
@hanneshal
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@zweigleisig thanks for the report. I updated the issue to the standard template.
Please check if it is still correct

@rkaldung rkaldung added the 4 - verified This issue or pull request was verified. label Nov 23, 2023
@rkaldung
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@zweigleisig We could verify and confirm the bug in Znuny 7.0.13, An internal issue to fix this will be created.

@rkaldung
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Internal issue 780

@rkaldung
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rkaldung commented Jan 4, 2024

Fixed in Znuny LTS 6.5 with a574470 and in Znuny 7.0.14 with 0e42574

@rkaldung rkaldung closed this as completed Jan 4, 2024
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Labels
1 - 🐞 bug 🐞 An issue with the system. 4 - internal Issue/MR 4 - verified This issue or pull request was verified.
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3 participants