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README.md

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Google Maps Integration

With the Google Maps integration you will be able to see all customers that ever had a ticket on a map (customers with open tickets are marked in an extra color). The map is available in the dashboard and also as a dedicated map on a large separate page (just click on “more” in dashboard).

Installation

Download the package and install it via admin interface -> package manager or use Znuny4OTRS-Repo.

Prerequisites

Configuration

The Google Maps API Key has to be inserted in the SysConfig option:

DashboardBackend###0001-CustomerMap

at Key:

MapsURL

by replacing

MyGoogleMapsAPIKEY

with the API Key.

You need to have customer sources with the following attributes for the extension to work:

  • UserStreet
  • UserCity
  • UserCountry

configured in your CustomerUserMap (just take a look in your Kernel/Config.pm to check if you use them). The configured fields will be sent as a combined address string to Google to retrieve location data.

Build geo location data of your customer records

Just execute the following console command to build your geo location database.

shell> bin/otrs.Console.pl Znuny4OTRS::CustomerMap::Build
NOTICE: Done (wrote 209 records).
shell>

Check if it is working

Go to the dashboard, activate the widget “Customer map” and check if you see your customers on the map.

Enjoy the inspiration how to use this new kind of view (e. g. for optimizing your travel routes).

Download

For download see https://www.znuny.com/en/#!/addons

Commercial Support

For this extension and for OTRS in general visit www.znuny.com. Looking forward to hear from you!

Enjoy!

Your Znuny Team!

www.znuny.com

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A Google Maps integraton. A visualiation of your customers in a dashboard plugin.

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