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README.md

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Znuny4OTRS-SecondTicketCreateScreen

Provides a second phone and email ticket creation screen, each with their own SysConfig settings.

Features

  • provides second phone ticket screen
  • provides second email ticket screen

Prerequisites

Installation

Download the package and install it via admin interface -> package manager or use Znuny4OTRS-Repo.

Configuration

Via SysConfig just like for the normal phone and email tickets.

  • Admin -> SysConfig -> Znuny4OTRS-SecondTicketCreateScreen -> Frontend => Agent => View => TicketPhoneNewSecond
  • Admin -> SysConfig -> Znuny4OTRS-SecondTicketCreateScreen -> Frontend => Agent => View => TicketEmailNewSecond

Download

Download the latest version.

Commercial Support

For this extension and for OTRS in general visit https://www.znuny.com. Looking forward to hear from you!

Enjoy!

Your Znuny Team!

https://www.znuny.com

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Provide a second phone and email ticket create screen with own config settings.

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