This feature shows the ticket unlock time in ticket zoom view.
The unlock time is only shown if:
- Ticket is locked.
- Lock timeout needs to be configured for the queue.
No configuration needed.
Download the package and install it via admin interface -> package manager.
- OTRS 6.0
For download see http://znuny.com/#!/znuny4otrs
For this extension and for OTRS in general visit http://znuny.com. Looking forward to hear from you!
Your Znuny Team!