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Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

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Znuny

Znuny is a continuation of the ((OTRS)) Community Edition (version 6.0.30) which was declared end of life (EOL) at the end of December 2020.

The primary goal for this project is to provide a maintained and stable version of the well known ticket system and improve it with new features.

The second goal is to reestablish a connection to the community.

License

The project is distributed under the GNU General Public License (GPL v3) - see the accompanying COPYING file for general license information. If you need more details you can have a look here.

Documentation

You can find documentation here. The source code of Znuny is publicly available on GitHub.

You want to get in touch?

Software requirements

Operating system

  • Linux (Debian or Red Hat preferred)
  • Perl 5.16.0 or higher

Web server

  • Apache 2 + mod_perl2 or higher (recommended)
  • Web server with CGI support (CGI is not recommended)

Databases

  • MySQL 5.0 or higher (MySQL 8+ is not supported)
  • MariaDB
  • PostgreSQL 9.2 or higher
  • Oracle 10g or higher

Browsers

  • These browsers are not supported:
    • Internet Explorer before version 11
    • Firefox before version 31
    • Safari before version 6

Vendor

This project is mainly funded by Znuny GmbH, Berlin. If you need professional support or consulting, feel free to contact us.

Znuny Website

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Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

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