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Android: An error occured while attemping to play this video. Please try restarting both the Plex Media Server and this app #3

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zynine- opened this Issue Sep 21, 2016 · 0 comments

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zynine- commented Sep 21, 2016

Symptoms:

Attempting to play a channel leads to an error message:

An error occured while attemping to play this video. Please try restarting both the Plex Media Server and this app.

Cause:

This happens when the Android device have Audio -> Device supports Dolby Digital disabled in Plex Android setting. Enabling the option will lead to no audio playback on devices that doesn't support AC3 (eg. HTC M7), while devices with AC3 codecs plays fine (eg. HTC 10).

Detailed Analysis:

Plex Media Server 0.9.17.x and above changed the way codecs are used. On Windows 10, PMS uses Media Foundation instead of FFMPEG and the codec doesn't seem to transcode to AAC (from AC3).

Resolution:

Modify the audioCodec in Android.xml, located in the Plex Media Server\Resources\Profiles folder to force transcoding from AC3 to MP3:

<VideoProfile protocol="hls" container="mpegts" codec="h264" audioCodec="aac" context="streaming">

to

<VideoProfile protocol="hls" container="mpegts" codec="h264" audioCodec="mp3" context="streaming">

Test on HTC M7 (Android 5) and HTC 10 (Android 6) on PMS 1.1.4 (Win10) by zynine

Applies to

  • Plex for Android (devices without AC3 support)
  • PMS 0.9.17 to PMS 1.1.x as of 21Sep2016

@zynine- zynine- added the bug label Sep 21, 2016

@zynine- zynine- closed this Sep 26, 2016

@zynine- zynine- changed the title from Android: Video plays in the background with error message. to Android: An error occured while attemping to play this video. Please try restarting both the Plex Media Server and this app Sep 26, 2016

@zynine- zynine- self-assigned this Sep 26, 2016

@zynine- zynine- added common issues and removed bug labels Sep 26, 2016

@zynine- zynine- reopened this Sep 26, 2016

Repository owner locked and limited conversation to collaborators Sep 26, 2016

@zynine- zynine- added the android label Sep 26, 2016

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