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Collecting log files for Outlook Add‐ins issues

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victoria-msft edited this page Jun 18, 2025 · 16 revisions

Outlook Web

  1. Launch Browser, open Dev Tools (Make sure Dev tools are opened before navigating to outlook url)
  2. Open URL https://outlook.office.com/mail/inbox?enableTracing&track=*
  3. Navigate to Network Tab
  4. Login to Outlook by navigating to outlook url
  5. Repro your scenario in Outlook Web
  6. Export har file from Devtools
  7. Navigate to console tab. Copy all the details into console log, and save to a text file
  8. Send the har file, and console log along with other details.

Do not share your HAR files and logs on public forums. To share them for an issue on Github, please create a private repository and give access to exextoc for the same. Revoke permissions for the repository once your issue is addressed.

New Outlook on Windows

  1. Run the following command, which will open New Outlook along with Devtools olk.exe -devtools
  2. Enable the troubleshooting log setting from the new outlook following the instructions in the snapshot: image
  3. Navigate to Network Tab in Devtools
  4. In "New Outlook" Repro your scenario
  5. Export har file from dev tools
  6. Navigate to console tab in dev tools window. Copy all the details into console log, and save to a text file
  7. Send the har file, and console log along with other details.

Do not share your HAR files and logs on public forums. To share them for an issue on Github, please create a private repository and give access to exextoc for the same. Revoke permissions for the repository once your issue is addressed.

Outlook Android and iOS

  1. Repro the issue
  2. Within Outlook for iOS and Android's settings, tap Help & Feedback.
  3. Tap Collect Diagnostics. Collect Diagnostics will capture data from Outlook for iOS and Android, Authenticator, and the Company Portal and upload all the relevant logs to Microsoft.
  4. Tap Get Started.
  5. Tap Upload Outlook Logs (iOS) or Collect Logs (Android).
  6. Share the incident ID

Outlook Mac

  1. Re-launch Outlook
  2. Repro the issue
  3. Click on Help->Collect Diagnostics
  4. Share the incident ID

Classic Outlook

Automatically Gather and Send Diagnostic Logs

  1. Repro the issue
  2. Navigate to "Help" tab
  3. Click "Feedback" --> "Report a problem"
  4. In the text box, write "Classic Windows Desktop Outlook Add-ins Diagnostic #[Incident ID or Issue Number]"
  5. Hit “Submit” button at the bottom

Manually Gather and Send Diagnostic Logs

  1. Repro the issue
  2. Navigate to "Help" tab
  3. Click "Get Diagnostics"
  4. Read and accept the Privacy Statement
  5. Navigate to the downloaded diagnostic data and share with the team as instructed

Do not share these files on a public forum. To share them for an issue on Github, please create a private repository and give access to exextoc for the same. Revoke permissions for the repository once your issue is addressed.

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