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Provide a Unified Customer Service Experience with the communication channels, customer data and ticketing tools provided by a single solution. Customer engagement agents can access to 360o Customer View using Omni-Channel Engagement model, and enable them to process service tickets, using Knowledge Base Search Engine. Bringing all relevant data…
fharshitkumar/genXServiceEngagementPlatform
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Provide a Unified Customer Service Experience with the communication channels, customer data and ticketing tools provided by a single solution. Customer engagement agents can access to 360o Customer View using Omni-Channel Engagement model, and enable them to process service tickets, using Knowledge Base Search Engine. Bringing all relevant data…
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